Operations Director

CHOP - Soar Autism Center is building a network of interdisciplinary clinics where children with autism and their families receive life-shaping services that support them to thrive. We prioritize early intervention, comprehensive supportive services, and positive, developmentally-appropriate learning that meets the needs of each unique child and family. We focus on integrated autism care and a play-based model of applied behavior analysis (ABA) based on the principles of the Early Start Denver Model. Center Operations Director (COD) The COD role is a high-impact leadership position for someone early-to-mid career who is smart, ambitious, and ready to own real responsibility. This is not a back-office role. You’ll run a center, lead a team, partner closely with clinicians, and directly influence growth, quality, and family experience. CHOP - Soar Autism Center is growing rapidly; many of our CODs grow into multi-site leadership, regional operations, or senior operational roles as the organization expands. If you’re looking for a role where you can learn quickly, be trusted early, and build a meaningful leadership career, this is it. Specific Responsibilities Running a High-Performing Center Act as the local owner of performance against forecasted goals, including budget, utilization, and efficiency. Drive strong execution of CHOP - Soar Autism Center's operating systems (scheduling, staffing, billing efficiency, cleanliness, parent communication, etc.). Partner with market and regional leadership to identify opportunities, solve problems, and continuously improve how the center runs. Lead with calm, clarity, and professionalism in a fast-paced environment. Creating an Exceptional Family Experience Own all parts of the non-clinical experience for caregivers. Build strong supportive relationships with caregivers and ensure clear, timely communication. Drive strong attendance, engagement, and client satisfaction (NPS). Deliver a smooth onboarding for new families. Manage the front desk and provide a warm welcome to clients, prospective clients, and teammates. Prepare families for diagnostics, assessments, and transitions with confidence and clarity. Leading and Developing People Serve as the primary people leader for local staff, including clinicians and support team members. Coach, develop, and motivate team members. Partner closely with the lead clinician to support clinical excellence, team morale, and retention. Act as a trusted point of escalation and support for staff, knowing when to solve and when to elevate issues. Who This Role Is Great For You’re early-to-mid career but already trusted with real responsibility. You enjoy running things, solving problems, and working with people. You’re detail-oriented and big-picture oriented. You want a role where performance matters and growth is earned. You’re motivated by mission—but also by learning, ownership, and career trajectory. Qualifications / Education Bachelor’s degree required. Previous people-management experience leading high-performing teams of 8-10 or more people. 2-3+ years of managing strong operations. What We Offer Starting base salary of $80,000.00 - $100,000.00 per year with annual bonus potential of up to $32,000 based on center and individual performance. Comprehensive health benefits, including medical, dental, and vision plans. Student loan repayment and tuition reimbursement benefits. Priority access for in-network mental health support through our partnership with Sol Mental Health. Tons of support from our multidisciplinary team. Direct exposure to senior leaders and multi-site operators. A collaborative, high-accountability environment where strong performers grow quickly. The chance to build something meaningful—while building your career. CHOP - Soar Autism Center is committed to diversity and inclusion at all levels. As an equal-opportunity employer, we strictly prohibit discrimination or harassment and welcome applicants of all backgrounds, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected characteristics. #J-18808-Ljbffr