Head of Healthcare WFM & Contact Center Strategy
Kids for the Future
Harbor Health in Texas seeks an experienced Workforce Operations Manager to lead the WFM function for its healthcare contact center. You will forecast, schedule, monitor real-time performance, and report on service levels while balancing cost, compliance, and patient experience. You will manage a team of WFM analysts, partner with Finance and Operations for budgeting, and drive improvements across omnichannel queues, outbound campaigns, and platform migrations to ensure efficient staffing and #J-18808-Ljbffr Kids for the Future
Vacancy posted 10 hours ago
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