Contract Inquiry and Listing Support Specialist

Inquiry & Listing Support Specialist

General job summary: We are seeking a highly detail-oriented and professional Inquiry & Listing Support Specialist. This role is critical in supporting prospective buyers by providing accurate information, conducting lot inspections, and managing the Create-A-Project/Lot Licensing process. The Specialist also handles a high volume of inquiries and escalations with precision and strong customer service. This role requires strong organizational and communication skills, analytical thinking, and a commitment to accuracy. The ideal candidate will have a background in urban planning, public administration, nonprofit work, or data/business management, with experience working in community-facing roles.

Essential duties and responsibilities:

• Respond to inquiries about vacant lots with timely, accurate, and thorough information, support one-off listings.
• Conduct and document lot inspections to support listing updates, eligibility assessments, and application reviews.
• Monitor and manage inbox communications, responding to general and tier 1 escalated inquiries.
• Support the CAP application process by uploading and maintaining accurate records in Salesforce.
• Triage urgent issues and inquiries related to listings, occupancy, and application workflows.
• Assess listing potential for a high volume of properties, using written process guides and internal criteria.
• Update occupancy data and listing eligibility based on visual evidence such as property photos.
• Maintain Salesforce records to ensure listing status and applicant data is always current.
• Provide excellent customer service through email, phone, and in-person interactions with residents and community stakeholders.

Qualifications (knowledge, skills, abilities):

• Demonstrated ability to manage high volumes of inquiries and tasks with minimal to no errors.
• Excellent written and verbal communication skills, including professional email and phone etiquette.
• Strong organizational and time management skills with the ability to prioritize urgent matters.
• Comfortable using Salesforce or other CRM systems to maintain and analyze property-related data.
• Ability to follow detailed written guides and SOPs precisely.
• Self-starter with sound judgment and the ability to work independently.
• Bachelor's degree in urban planning, Public or Nonprofit Administration, Communications or Marketing, Data Analytics, Business Administration, or a related field.

Location: Detroit, MI Onsite Contract $20.62 - $27.84 per hour