Clinical Coordinator - MA or LPN

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Clinical Coordinator - MA or LPN

Full-Time 40hr/wk Alcott, Kalamazoo, MI, US

2 days ago Requisition ID: 2710

Clinical Coordinator - Medical Assistant or LPN

POSITIONSUMMARY:

UnderthegeneraldirectionoftheMedicalDirector,theClinicalCoordinatorsupportsthewellbeingofallFamily HealthCenterpatientsbyensuring timelycommunication,action,andfollow upona widevarietyof patient relatedconcerns.TheClinicalCoordinatorfunctionsasaliaisonbetweenpatientsandmembersofthecare teamthroughcommunication(viaphone,fax,electronichealthrecord,in-person,orotherwise),carryingout providerinstructions(i.e.,communicating labresults,refillingprescriptions,etc.),andmaintainingmeticulous documentation.

DUTIESAND RESPONSIBILITIES:

• Collaboratewith internal and external care team members topromote patient safety and tooptimize patient health outcomes.
• Prioritizetasksbasedonpatients'immediateneedsandorganizationalpriorities.
• Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a widevarietyofpatientneeds.
• Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and followinguponpatient-centeredtaskssuchasmedicationrefillrequests.
• Notifypatientsoflabresults(bothnormalandabnormalresults,asindicatedandunder,thedirectionof a provider).
• Documentclinical actionsin the electronichealth record (EHR)and organizedocumentation so that p tient recordsareaccurate,complete,andaccessible.
• Utilize the EHR toschedule appointments, communicate withmembers of the care team,andprovide patient education and/or recommendationsas outlined bya provider.
• Supportandadheretoadministrativeandclinicalpoliciesandprocedures.
• Functionasapatientadvocate.
• Participateinroutinecompetencytraining,in-serviceeducation,anddepartmentalmeetings.
• Seekclarificationregardingpatientconcernsand/orcareteaminstructions,asindicated.
• Serveoncommitteesorspecial teams,asdesignatedbysupervisor.
• Participatesinorganization-anddepartment-specificcontinuousqualityimprovementinitiatives.
• Assistwiththeorientationofnewpersonnel.
• Adheretoalllocal,state,andfederallawsandregulations.
• Perform other related work, as assigned.

COMPETENCIES:

• Bewilling tomakedecisions,resolveconflicts,andcompleteworkassignmentsinatimelymanner.
• Effectivelycommunicateboth verballyandnon-verballytoawidevarietyofaudiences.
• Welcome feedback and contribute to a positive, team-oriented environment.
• Activelyparticipateinmeetingsbyusinglisteningskillsandkeepinganopenmind.
• Give recognition to others for excellent quality care and/or customer service.
• Act as a team player; be willing to support other staff members

Commitment

• Actasaself-starter,demonstratingawillingnesstoidentifyproblemsandseeksolutions.
• Completetaskscorrectlyandontime.
• Develop strategiestoachieveorganizationalgoalsandobjectives.
• Meet challenges with resourcefulness,generate suggestions forimproving work, and develop innovative approaches and ideas.

Moral Character

• Exhibitanappreciationforculturaldiversity.
• Adapttochangeandremainflexiblewhileworkinginafast-pacedenvironment.
• Demonstrateawillingnesstoadmitandcorrectmistakesandtakeresponsibilityforone'sownactions.
• Balanceteamandindividualresponsibilitieswhileassessingone'sownstrengthsandweaknesses.
• Exhibitobjectivityandanopennesstodifferentviewpoints.
• Demonstrateknowledgeofcompanypolicies.
• Treatotherswithrespect.
• Workethicallyandwithintegrity,upholdingorganizationalvalues.
• Remainwillingtoadmitandcorrectmistakes,takingresponsibilityforone'sownactions.
• Promote a positive work environment where individuals feel included. Patient Care

Activities

• Adheretodatasecurityguidelines, includingappropriateuseofEHR systemsandITresources.
• Upholdvaluescongruentwithpatient-centeredcare.
• Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicatewith others.
• Promoteandprioritizebothstaffandpatientsafety.
• Maintain patient privacy and confidentiality.

TYPICALWORKINGCONDITIONS:

• Thenoiselevelintheworkenvironmentisusuallymoderatetoquiet.
• Variable work hours to meet the needs of the organization may be required.

TYPICALPHYSICALDEMANDS:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• Theemployeeisfrequentlyrequiredtostandorsit.
• Theemployeeisoccasionallyrequiredtowalk,reachwithhandsandarms,and/orstoop.
• Theemployeemustoccasionallyliftand/ormoveupto25pounds.
• Specificvisionabilitiesrequiredbythisjob includeclosevision,colorvisionandabilitytoadjustfocus.
• Regular use of computer screens is expected up to> 75% of the working hours.

QUALIFICATIONS:

• Toperform this jobsuccessfully, anindividual should be able tonavigate EHRsandbe proficient with medical terminology.
• Must have adequate transportation to be able to commute to any of the Family Health Center sites.
• Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.

EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:

• One or more year(s) of related experience and/or training preferred, or equivalent combination ofeducationand experience.
• Bilingual (English and Spanish) desired.
• CMA, RMA, or LPN credentials preferred.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.