Oncology Scheduling Specialist Sun City MD Anderson Clinic

Oncology Scheduling Specialist

Primary City/State: Sun City, Arizona

Department Name: Btmc Medical Oncology

Work Shift: Day

Job Category: Administrative Services

Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you!

When facing a cancer diagnosis, a common question is, "where can I go for help?" The answer is Banner MD Anderson Cancer Center. By partnering with MD Anderson, one of the nation's leading cancer centers, Banner Health's cancer care includes outstanding cancer programs that integrate the latest in research, education and prevention. All Banner MD Anderson Cancer Center locations in Arizona and Colorado provide care based on the same protocols and practice standards provided at MD Anderson in Houston. We believe patient care is most effective when it's truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care. Our cancer experts include medical oncologists, surgeons, radiation oncologists, physician specialists, nurses and clinical support staff. This is the place to be if you are looking for an exciting opportunity. We take pride in Banner Heath's culture of providing the best customer service to our patients and customers.

As our new Oncology Scheduling Specialist you will work in a high energy atmosphere where you will have the ability to make a difference in people's lives. This position you will be using your skills with scheduling, verifying prior auths, completing insurance verifications, etc.

Hours are: Monday - Friday 8:30-5:00PM

Location: 13041 N Del Webb Blvd Sun City, AZ

Banner Health's premier West Valley Level I Trauma for adults and Tertiary Care destination for all ages. Banner Thunderbird Medical Center (BTMC) and Banner Children's Hospital at Thunderbird provide a preferred destination for surgical, oncological, cardiovascular, neuroscience, orthopedic, pediatric, and women and infant services achieved through best-in-class 5-star CMS rating to provide patients with high quality, safe care for the best possible experience. Our campus is one of the largest campuses in the Banner network with over 3000 employees. BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals. This is the most prestigious award one of our largest hospitals can receive for consistently meeting our annual targets. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

1. Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.

2. Receives physician's orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety.

3. Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.

4. Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with two years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

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