Mortgage Loan Closing Supervisor

Who We Are

At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!

Position Overview

The Loan Closer Supervisor serves as the team's subject matter expert for complex loan closings ensuring compliance and execution in accordance with regulations, policies and investor requirements. This role works closely with the team, loan officers, and internal and external business partners including title companies to ensure the timely closure of loans that ensure successful funding. The Supervisor is responsible for assigning closings to team members and monitoring workflow to ensure high quality output. Additionally, the Supervisor trains new hires, oversees initial and closing disclosures are processed timely.

Additional responsibilities include the preparation and delivery of Change of Circumstance redisclosure documents related to fee increases and rate lock adjustments and other changes to a mortgage loan file. The Supervisor must have a strong understanding of the closing process, and thorough knowledge of the entire loan process, from opening to closing, and will be able to assist regularly in these areas as needed.

Essential Job Functions

Supervisor Responsibilities

• Guides team in closing process addressing questions, assigning work and ensuring all loans are closed timely and accurately. Trains new employees and operates as a subject matter expert to team for complex matters.
• Engages with customers and loan officers for escalated matters, ensuring quality customer service balanced with meeting regulatory requirements.
• Oversees post-closing error resolution.
• Regularly audits samples of the teams:
  
  • Pre-closing documents to ensure accuracy of information, including fees, rates, property details, and vesting, before document preparation.
  • Loan disclosures are accurate and comply with regulatory timelines
  • Ensures initial loan disclosure packages, change circumstances (COCs), and CDs are delivered in compliance with all relevant regulations
  
  
  
  
  
• Manages fee review and checks variances against standardized APR changes.
• Monitors and meets deadlines including closing dates and final HMDA review.
• Continually builds knowledge of all loan products to extend efficiency to VA, FHA, and other special programs
• Serves as a backup on opening loan files within compliance dates when necessary

General Closing Responsibilities

• Prepare and review closing documents in accordance with final underwriting approval, ensuring accuracy, compliance, and loan salability.
• Coordinate closings with title companies, confirm final figures, and approve funding.
• Review loan files for accuracy of fees, rates, property details, vesting, and loan terms prior to closing.
• Ensure compliance with all applicable mortgage regulations, including RESPA, TILA, HMDA, and Regulation B guidelines.
• Prepare and deliver initial disclosures, redisclosures, and Closing Disclosures (CDs) within required timelines.
• Review loan data including loan program, lock confirmations, title work, appraisal, mortgage insurance, purchase contracts, payoffs, homeowner's insurance, and flood insurance to ensure accurate disclosures and fees.
• Monitor assigned pipeline to ensure disclosures and closings meet regulatory and internal deadlines.
• Validate and audit fees, including APR and non-APR charges, and resolve discrepancies.
• Partner with Loan Officers and internal teams to resolve disclosure or closing issues.
• Respond to and troubleshoot issues related to closings in progress.
• Participate in post-closing error resolution, quality review efforts, and final HMDA review requirements

Additional Responsibilities - Supervisor Level

The Loan Closer Supervisor has direct supervisory responsibilities and carries out responsibilities in accordance with the company's policies and applicable laws. Responsibilities include planning, assigning and directing employee's work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving issues; interviewing, hiring and training.

Minimum Requirements

Supervisor Level

• High school diploma and four or more years of mortgage related experience inclusive of one or more years of experience in a management or leadership role, or equivalent combination of education and experience.

Competencies

• Influence and leadership experience; sound decision making.
• Experience in preparation of the Closing Disclosure and closing documents.
• Experienced application of TRID Closing Disclosure regulation.
• Full knowledge of APR and non-APR fees
• Full knowledge of RESPA, REG Z, and CFPB guidelines.
• Knowledge of Processing Software, Encompass
• Thorough understanding of the entire loan process from opening to closing
• Advanced knowledge and understanding of mortgage loan products
• Excellent customer service skills
• Maintains excellent attitude conducive to fostering teamwork

Preferred, but not required:

• Bachelor's degree

Location Details

This position is considered a hybrid role. With management approval, an incumbent may work a combination of remote and onsite work to perform the regular responsibilities of the role. Actual schedule requirements may vary based upon business needs.

Compensation & Benefits

Base pay: $61,400 -$80,000

Old Second is committed to fair and equitable pay practices. Pay is dependent upon the pay range and the incumbent's knowledge, skills and experience.

Benefits: How We Support You - Old Second

Thanks for considering Old Second!