REHABILITATION CASE COORDINATOR I (UMP)

REHABILITATION CASE COORDINATOR I (UMP)

The Division of Rehabilitation Services (DRS) is the state's lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office, pertaining to the service delivery activities, to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agency's case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email.

The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills. Essential functions include working with counselor(s) and the case management system to determine daily priority of customer service delivery, meeting with counselor(s) routinely to review case management activities and problems encountered, assisting applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program, triaging and prioritizing incoming mail, email, phone calls, voicemail, and drop-in customers, and performing other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum qualifications require knowledge, skill and mental development equivalent to completion of four (4) years of high school. Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions. *Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class. Conditions of employment require ability to travel for training.

Work hours are Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch. Headquarter location is 2753 W North Ave, Chicago, Illinois, 60647 Division of Rehabilitation Services Bureau of Customer and Community Field Services Region 1/North Work County: Cook.

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being of everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes a pension program, competitive group insurance benefits including health, life, dental and vision insurance, paid personal business days, paid sick days, paid vacation time, paid holidays, flexible work schedules, paid parental leave, deferred compensation program, optional pre-tax programs, federal public service loan forgiveness program eligibility, GI Bill® training/apprenticeship benefits eligibility for qualifying veterans, commuter savings program (Chicago only), and a 5% salary differential for bilingual positions.