Senior Product Manager, Frontline

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact? Responsibilities Our customers design, build, operate, and service some of the most complex systems on the planet, and their operations depend on TeamViewer Frontline – one of the world’s leading Augmented Operations ecosystems. We are looking for someone who can turn complex industrial workflows into clear, measurable operational outcomes, working alongside the customers where that work happens. In addition to applying your domain expertise to new segments and markets, you will drive the operational intelligence layer that turns Frontline execution data into trusted KPIs and decisions across the solutions we ship. Identify, develop, build, and manage repeatable solutions for industrial segments, including: market definition, customer discovery, positioning, roadmap, and release outcomes. Become the person the company turns to when segment opportunities needs a product answer. Run discovery on the shop floor, not from a deck. Structured customer sessions and site visits are how we decide what to build. Own the operational intelligence layer across these segments - operations health, device health, and equipment health - and define the shared KPI definitions, semantic model, and metric governance that make reporting consistent across products, sites, and customers. Lead our embedded analytics strategy across these segments through business intelligence tools and services, defining the dashboards, drill paths, and self-service experiences that supervisors and operations leaders actually use. Turn tagged workflow events into actionable insight rather than another report nobody opens. Innovate groundbreaking AI services for the industrial workplace: summarizing exceptions, retrieving the right procedure or engineering context at the point of work, drafting and updating work instructions from existing 3D and engineering data, translating content for multilingual sites, and recommending next steps inside governed workflows. Define the solutions, manage delivery and launches, and observe results after release. Close the loop and translate what you learn into the next increment. Be the go-to person for your scope across R&D, Product Management, Marketing, Sales, Professional Services, and Business Development, and represent TeamViewer credibly with customers, partners, and analysts. Requirements A minimum of 8 years in B2B software product management, ideally in connected worker, industrial operations, or enterprise workflow software Direct experience with hands-free or guided work in industrial settings - augmented reality, wearables, voice-directed work, or ruggedized mobile Fluency in industrial operations KPIs and the ability to define, model, and govern them rather than simply report them Hands-on experience with embedded analytics and BI platforms; deep experience with a comparable embedded analytics stack, semantic layer design, and dashboard and data visualization craft is required Working knowledge of the enterprise systems our customers already run – PLM, MES, ERP, FSM, and WMS - and a clear point of view on how execution software should integrate with them A track record of discovery rigor: customer sessions, site visits, and root-cause thinking applied before writing requirements Confidence representing the organization internally and externally, including with executive stakeholders and customer leadership Fluency in English required; additional languages are a plus Nice to have Experience consolidating fragmented applications into a coherent platform experience Background in solution architecture, UX, or data engineering alongside product management Experience launching generative AI capabilities on a governed enterprise data foundation What we offer Competitive compensation and bonuses Flexible PTO and paid holidays 401(k) with employer matching Comprehensive Health insurance package including 100% employer-paid medical coverage Up to 12 weeks of Parental Leave Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us! Work location for this position is Austin, TX or Tampa, FL. TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. #J-18808-Ljbffr TeamViewer