Senior Family Assistance Analyst

$24.16 - $36.24 Hourly

$50,248 - $75,372 Annually

This position is a Pay Band C6

Posting Details

This job posting may be used to fill multiple vacancies.


Interviews are anticipated to be conducted within two weeks of closing date.


Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

Why does the job exist?

The Senior Family Assistance Analyst will:

• Process complex eligibility determinations for multiple income support programs;
• Provide employment assistance to a diverse population;
• Serve as a lead worker by mentoring staff.

How does it get done?

The Senior Family Assistance Analyst is responsible for:

• Providing case management in compliance with federal and state regulations, performance measures and mandated timeliness;
• Coordinating client utilization of multiple public assistance programs which may contain conflicting eligibility criteria.

Who are the customers?

• Income Support Division (ISD) clients;
• Family Assistance Analysts (FAA);
• Office Clerks;
• ISD management.

Ideal Candidate

The Ideal Candidate has experience:

• Independently managing a caseload;
• Interviewing clients in order to assess income potential based on language and vocational skills, education level, training needs, and employment history;
• Providing complex case management and problem resolutions;
• Providing consultation and mentoring to co-workers.

Minimum Qualification

High School diploma or equivalent and five (5) years experience in unemployment insurance claims and/or tax, accounting, auditing, finance, budgeting, eligibility determination/interviewing, clerical work, customer service, and/or data entry. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience.


Employment Requirements

Must possess and maintain a valid Driver's License.

Must obtain a Defensive Driving Certificate.


Employment is subject to a pre-employment criminal history background investigation and is conditional pending results.


Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage.


Supplemental Information

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Agency Contact Information: Michelle Lucero, View phone number on click.appcast.io. Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.