Quality Assurance Specialist / Superintendent

Job Description

Job Description

Job Summary: The Quality Assurance Specialist (QAS) supports mission critical construction by developing, delivering, and maintaining trade-specific training programs focused on low‐voltage systems. This role is responsible for creating comprehensive curriculum and skills‐based learning paths for both new and existing IES team members to elevate craftsmanship, and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations. In addition, this role provides on-site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‐voltage scopes.

General Job Duties and Responsibilities:

• Develop, deliver, and reinforce trade‐related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‐on field coaching
• Lead the development of site-specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First-of-Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer specific platforms
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First-of-Kind (FOK) standards
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership
• Participate in or lead project walkthroughs with customers and IES leadership
• Maintains quality service by establishing and enforcing organization standards
• Implement training processes and best practices that add value and improve business performance
• Maintain personal knowledge, training and proficiency on installed products and course materials
• Work with training team to design and implement new training programs and revise old programs
• Ensure a safe and pleasant learning environment for staff/students
• Other duties as assigned

Job Summary: The Superintendent is the overall manager on a medium to large sized project.  The Superintendent ensures that all contracted work is developed, implemented, installed and managed in accordance with the Company’s requirements, including but not limited to  safety, quality, management and financial performance requirements.  All aspects of the assigned project must be carried out as efficiently as possible with respect to staffing, materials management, financial management customer care and customer delivery goals.

Job Duties and Responsibilities:

1. The Superintendent will recruit, hire, train, manage, supervise, promote, discipline and discharge, if necessary, all project related staff. Effectively manage all human resource issues per Company policies and procedures. Complete recommendations for project related employees’ performance ratings, promotions and pay changes. Provide guidance and mentoring to meet all customer and Company goals and objectives.
2. The Superintendent acts as the senior Company liaison for operational interface with customer representative(s).
3. The Superintendent will plan for, manage, monitor and maintain project profitability to achieve Company goals.
4. The Superintendent will ensure that deadlines are met per customer requirements.
5. The Superintendent will manage overall workload distribution, staffing levels and monitor the customer delivery and job installation progress.
6. The Superintendent manages successful job completion; ensure productivity, job completion and compliance to project budget.
7. The Superintendent will review all job cost postings for accuracy and completeness, including but not limited to, the preparation of invoices, customer collections and periodic financial reporting to the customer and management.
8. The Superintendent will fully complete all IES and project paperwork accurately and on time (specifically timesheets, material transfers, work orders, change orders, tool transfers and others as required); ensure all Job Closing Packages meet customer and Company standards.
9. The Superintendent will perform quality checks; manage the prevention of outages; conduct day to day job walks to ensure quality; prepare red-lined as-built drawings.
10. The Superintendent serves as main on-site customer contact for questions and/or concerns; attend facility and constructions meetings when required.
11. The Superintendent will perform work consistently demonstrating a detailed level of technical knowledge; troubleshoot and resolve technical issues as they arise.
12. The Superintendent will review and monitor operational processes for accuracy, completeness, and efficiency, including but not limited to estimating, purchasing, invoicing, warehousing, scheduling and reporting.
13. The Superintendent will develop, redesign and implement process improvements as required to bring processes up to effective levels.
14. The Superintendent will be in concert with the Training Department, monitor all quality and safety issues related to the operations department. Actively promote safety as our first priority.
15. The Superintendent will lead any assigned operations meetings and training sessions.
16. The Superintendent will also manage tools and truck inventory/maintenance.
17. The Superintendent will complete any other responsibilities as assigned.

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace.
For 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.

Company Description

IES Communications, LLC, provides the highest level of design, build, and maintenance services in the market. Our national footprint success is based on our reputation, trust, and relationships with our customers. We provide the same feel across the country because of our people, processes, financial stability, safety record, training, consistency in our quality of work, partnerships, bonding capacity, competitive pricing, and our ability to scale up quickly with certified technicians. IES Communications culture is to provide our employees with a safe, healthy, productive, and growth-oriented workplace. \r\nFor 38 years, we have maintained a professional, well-trained staff that collectively represents a proven track record of leading industry knowledge and expertise. IES Communications offers a great experience from the beginning to the end of every project.