Senior Operations Associate, Implementation

Operations Associate At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune's Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. About the Role We are seeking an experienced Operations Associate to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships. This role is entirely remote-based with travel requirements up to 50% What You'll Do Drive activation projects for new strategic clients, from kickoff to go-live and steady state Define and standardize implementation methodologies and best practices across the organization Develop and execute comprehensive implementation plans aligned with client objectives and timelines Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation Configure and customize Commure solutions to meet specific client requirements and workflows Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics Create and maintain data pipelines and analytics workflows to monitor implementation progress Develop SQL queries and scripts to analyze client usage patterns and adoption metrics Design and deliver training programs for various user groups (providers, staff, administrators) Establish and track key performance indicators (KPIs) to measure implementation success Build automated reporting solutions to track implementation progress and success metrics Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption Create and maintain implementation documentation, best practices, and process improvements Collaborate with Product and Engineering teams to resolve technical issues during implementation Drive continuous improvement of implementation processes based on metrics and feedback What You Have Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field 3+ years of experience in SaaS technology, healthcare technology or a similar role Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau) Excellent project management skills with the ability to manage multiple strategic implementations simultaneously Superior communication and presentation skills, particularly with stakeholders Experience with change management and stakeholder engagement at enterprise scale Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement Nice to Have Experience with AI/ML technologies in healthcare Strong understanding of healthcare workflows and EHR systems (especially Epic) Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools Ability to write and understand basic JavaScript/SQL for customizing implementations Background in clinical documentation or medical scribing Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Commure