Business Intelligence Manager

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box. Benefits Comprehensive medical insurance plan Dental and vision insurance Generous paid‑time‑off 12 paid holidays Annual bonus (discretionary bonus based on achievement of organizational scorecard results) 401(k) plan Wellness program Tuition assistance Employee loan discount Employee Assistance Program (EAP) Life and disability coverage What sets working for Meritrust apart Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. Supportive and engaging work environment. A wellness and sustainable work culture that puts family, our community, and your health first. A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. Studies have shown that individuals from marginalized and/or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed. Position Summary This is a full‑time position working 40 hours a week, Monday‑Friday 8:00am - 5:00pm. The Business Intelligence (BI) Manager will be responsible for leading the credit union’s BI initiatives, transforming data into actionable insights that drive business decisions and improve operational efficiency. This role involves overseeing the BI team, developing strategies for data analysis and reporting, and ensuring the credit union is leveraging its data to achieve its strategic goals. The BI Manager will work closely with various business units to ensure data‑driven decision‑making and provide strategic guidance on data management and visualization tools. Essential Functions Lead and manage the Business Intelligence team, providing direction, guidance, and mentorship. Develop and implement a comprehensive BI strategy that aligns with the credit union’s overall business goals. Oversee the creation and management of dashboards, reports, and data visualizations that provide actionable insights to various stakeholders. Collaborate with senior management and department heads to identify business intelligence needs and opportunities for process improvements. Analyze large datasets to identify trends, patterns, and opportunities for operational improvements, member engagement, and cost savings. Develop and maintain performance metrics, KPIs, and business intelligence reports to track and evaluate credit union operations. Provide ad‑hoc analysis and insights to assist with strategic decision‑making. Lead efforts to ensure data accuracy and integrity in reporting and analytics. Lead, develop, and mentor a team of BI analysts, fostering a collaborative and results‑driven culture. Conduct performance reviews, provide feedback, and manage team development. Encourage professional growth and development within the BI team, ensuring they are trained on the latest BI tools, techniques, and best practices. Work with business users across departments (e.g., Marketing, Operations, Finance) to understand their needs and translate them into data‑driven solutions. Partner with IT and other stakeholders to ensure that the data infrastructure supports the BI strategy. Communicate BI results and insights effectively to non‑technical stakeholders, ensuring clarity and understanding of the findings. Stay up‑to‑date with the latest BI trends, tools, and technologies to continually improve the credit union’s BI capabilities. Identify opportunities to automate reporting and data analysis processes to increase efficiency. Ensure that the BI platform evolves to meet the changing needs of the credit union. Perform other duties as assigned. #J-18808-Ljbffr