Kundenservice Mitarbeiter fr Rckabwicklungen (d/m/w)
Auto1 Group
Kundenservice Mitarbeiter fr Rckabwicklungen
Fr unsere offene Position als Kundenservice Mitarbeiter suchen Sie! In unserem Autohero Team legen Sie den Fokus auf unsere Online Kundschaft und untersttzen bei allen Fragen und Anliegen, die im Zusammenhang mit dem Kauf unserer Premium-Autos auftreten, bis hin zu Rckabwicklungen der Bestellungen. Durch Ihren erstklassigen Beitrag und Ihre Persnlichkeit sorgen Sie fr eine exzellente Customer Experience!
Wir als Autohero, der innovative Online-Shop fr geprfte Gebrauchtwagen, sind Teil der AUTO1 Group, Europas fhrender Plattform fr den Automobilhandel. Unsere innovative Plattform ermglicht es Kunden bequem, sicher und transparent hochwertige Gebrauchtwagen online zu kaufen.
Was wir bieten:
- Ihre Work-Life-Balance und Ihr Wohlbefinden sind Teil unserer Unternehmenskultur, daher bieten wir Ihnen nach Absprache bis zu 100% Remote Work innerhalb Deutschlands an!
- Ihr Bro in Berlin-Kreuzberg: umringt von zahlreichen Mglichkeiten zum Lunchen und fr ein Feierabendbier mit Ihrem Team.
- Moderne IT-Ausstattung & IT-Support.
- Ihre persnliche Entwicklung ist uns wichtig - von Anfang an bieten wir Ihnen individuelle Trainings und Coachings
- Rabatte auf namhafte Marken und Vergnstigungen auf unseren gesamten Fahrzeugbestand fr Sie, Ihre Familie und Ihren Freundeskreis
- Wir schtzen eine offene Kommunikation und gute Ergebnisse mehr als einen Dress-Code.
Stellenbeschreibung
- Betreuung unserer Privatkunden aus dem Online-Geschft, bei der die Zufriedenheit an erster Stelle steht - Sie sorgen fr eine exzellente Kundenzufriedenheit!
- Bearbeiten Sie alle Fragen und Anliegen unserer Onlinekunden bezglich Stornierungen und Rckabwicklungen und schaffen Sie eine optimale Customer Journey
- Sein Sie die Schnittstelle zum Customer Service und pflegen Sie eine enge Zusammenarbeit mit anderen Abteilungen, um einen reibungslosen Prozess zu garantieren.
Qualifikationen
- Sie haben Spa am Kundenkontakt und verfgen ber eine zuverlssige sowie lsungsorientierte Arbeitsweise
- Erfahrungen in der telefonischen Kundenbetreuung, Automobil Kenntnisse sind kein Muss
- Teamplay und eine gute Prise Selbstmotivation
- Sehr gute Deutschkenntnisse sowie ein sicherer Umgang mit Microsoft und Excel
Zustzliche Informationen
Bewerben Sie sich jetzt unter Angabe Ihrer Gehaltsvorstellung ber unser Bewerbungsportal und entwickeln Sie mit uns die beste Mglichkeit, Autos zu kaufen und zu verkaufen!
Sie erfllen nicht zu 100% alle Anforderungen an das gesuchte Profil? Bewerben Sie sich trotzdem! Wir bieten Herausforderungen, um daraus zu lernen und Platz fr Wachstum.
Kontakt
Carla Raquet
Wir leben eine offene Kultur und setzen uns ber Konventionen, wie dem Siezen oder einem Dresscode hinweg. Bei uns ist jeder Bewerber willkommen; unabhngig von Geschlecht, ethnischer Herkunft, Religion, Alter, sexueller Identitt, Behinderung, oder anderen Diskriminierungsursachen. Aus Grnden der besseren Lesbarkeit wird auf die gleichzeitige Verwendung der Sprachformen mnnlich, weiblich und divers verzichtet
Auto1 GroupVacancy posted 1 day ago
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