F&B Host/ess

Host/Hostess

Property: Shore Hotel

Department: Food & Beverage

Status: Non-Exempt, Full Time

Supervised by: Director of Food & Beverage

Supervises: No supervisory responsibilities.

Food & Beverage Host/Hostess will greet and welcome hotel guests and ensure servers are aware of guest seated in their section.

• Set up the coffee bar in the lobby by 6:00AM, properly restock with 3 freshly brewed coffee urns, coffee cups, lids, assortment of sugar, milk, stirrers and cream.
• Clean all the menus and set them out on the bar
• Make sure all chairs and tables are clean and properly set up
• Welcomes guest with proper salutation, inquire their room number and last name, walk them to their table.
• Let the guest know their server will assist them in a minute
• On free time assist servers refill coffee and water on the tables
• If there is no seating available, add guest's name to the waiting list and have them seat in the lobby until you call them
• Maintains coffee bar area clean and properly restocked until 10:00AM
• Knowledgeable about the food & beverage offerings
• Knowledgeable of hotel amenities
• Properly closedown coffee bar at the end of the shift, leaving the area clean and organized
• Clean menus and stored them away
• Perform additional duties as requested by the supervisor

Essential Job Qualifications & Competencies:

• Honesty: has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration: proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty: conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble: conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation: constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible: considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

Experience:

• Previous experience in a customer service position
• Prior hospitality experience a plus.

Education:

Working Conditions & Physical Work Demands:

• Must be flexible and able to work weekends and holidays
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Punctuality is critical for all positions
• Hours occasionally vary according to business levels
• Ability to stand and or walk around for 4 hours period

Other:

• Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Company Benefits:

• Medical, Dental and Vision Insurance to all eligible employees
• Company-paid life insurance of $25,000 to all eligible employees
• Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
• Seven paid holidays
• Sick pay when eligible
• Company-paid parking
• Employee Assistance Program (EAP)
• Employee Recognition Programs
• Employee Referral Incentive Program
• Transportation allowance
• Dry cleaning services (up to 6 pieces of work clothes per week)

Our post-offer background check process includes a background check (HireRight) and a drug-screen. We participate in E-Verify. We are an Equal Opportunity Employer.