Manager, IT Infrastructure

Job Number: 179983, Job Title: Manager, IT Infrastructure, Salary: $107,600.00 - $134,500.00 Community Health Choice, Inc. (Community) is a non‑profit managed care organization licensed by the Texas Department of Insurance that serves over 400,000 members. The organization operates programs such as Medicaid STAR, CHIP, Health Insurance Marketplace Plans, and a Medicare Advantage Dual Special Needs plan. Community is accredited by URAC and provides care management for conditions such as asthma, diabetes, and high‑risk pregnancy. Job Summary The Manager, IT Infrastructure is responsible for strategic, operational, and technical leadership across Community Health Choice’s physical and virtual server environments, including enterprise server, VDI, virtualization, storage, and SAN platforms. The role oversees infrastructure reliability, scalability, security, and performance; leads infrastructure planning, system modernization, capacity management, and major IT initiatives; and provides leadership and performance oversight for assigned IT team members. Enterprise Infrastructure Operations and Platform Management Oversee server infrastructure and all components of the enterprise virtual environment, ensuring stability, performance, scalability, and operational efficiency. Team Leadership, Performance Oversight, and Staff Development Provide leadership, direction, and performance oversight for direct‑report IT team members and design or support training programs and workshops. Governance, Compliance, Security, and System Audits Perform routine assessments of VMware infrastructure and data security controls, conduct regular system audits, and develop, implement, and maintain IT policies and best practices. Capacity Planning, Performance Monitoring, and Operational Reporting Lead infrastructure capacity planning; prepare and present operational reports and system performance metrics to senior leadership. Service Delivery, Cross‑Functional Collaboration, and ServiceFIRST Standards Deliver exceptional customer service; work collaboratively with coworkers and IT partners to support reliable infrastructure services that meet or exceed internal customer, member, and provider expectations. Other Duties as Assigned Perform other duties as assigned by the Director, IT Infrastructure or senior Information Technology leadership. Qualifications Bachelor’s Degree required. MCSE and VCP certified preferred. 6 years of IT systems operations and support. 3 years of management experience, team lead or project lead experience. Software proficiencies: Microsoft 365 (Outlook, Word, Excel, Outlook, PPT). #J-18808-Ljbffr