IT Support & Infrastructure Technician

IT Support & Infrastructure Technician

The Cook Group | New York, NY | Full-Time

About The Cook Group

The Cook Group is a nationally recognized, minority- and women-owned law firm with nine offices across the United States. Our attorneys and business professionals bring a collaborative, forward-thinking approach to delivering exceptional legal services.

We believe great work starts with great people, and we're committed to creating a workplace where individuals feel supported, valued, and empowered to grow.

The Opportunity

The Cook Group is seeking a dependable, technically curious, and service-oriented IT Support & Infrastructure Technician to join our New York City team.

This role combines hands-on technical support with opportunities to contribute to the systems and infrastructure that keep our national firm connected, secure, and productive.

We're looking for someone who brings a solid foundation in IT troubleshooting and user support, along with practical experience working with network environments, cloud-based systems, or IT infrastructure.

The ideal candidate is equally comfortable helping a colleague resolve a technical issue and working behind the scenes to maintain, troubleshoot, and improve the technology our firm relies on every day.

Working directly with our Chief Technology Officer and firm leadership, you'll help support the firm's day-to-day technology needs, contribute to IT initiatives, and play an important role in keeping our operations running smoothly.

What You'll Do

Technical Support & Employee Experience

• Provide responsive, professional IT support to attorneys and staff across multiple office locations, both remotely and in person.
• Troubleshoot hardware, software, connectivity, printer, and application issues.
• Configure and deploy computers, mobile devices, and workplace technology for new employees.
• Manage employee onboarding and offboarding technology needs, including user accounts, permissions, and equipment.
• Maintain accurate support tickets, technical documentation, and equipment inventories.
• Assist with conference room technology, audiovisual equipment, and collaboration platforms.

Systems & Infrastructure Support

• Assist with the administration and maintenance of Microsoft 365, Microsoft Entra ID (Azure AD), and Windows environments.
• Support device management, system updates, and security configurations using Microsoft Intune or similar tools.
• Troubleshoot basic networking issues involving Wi-Fi, VPNs, connectivity, and network access.
• Assist with monitoring, maintaining, and troubleshooting cloud-based systems and infrastructure.
• Support user access management, multifactor authentication, and security policies.
• Collaborate with senior IT professionals on infrastructure improvements, system maintenance, and technology projects.
• Assist with AWS environment administration, including access permissions, monitoring, and routine maintenance, with appropriate guidance.

Technology Operations & Continuous Improvement

• Help identify recurring technical issues and recommend practical solutions.
• Support routine system maintenance, software deployments, and technology upgrades.
• Assist with documentation of IT procedures and security practices.
• Gain exposure to infrastructure automation tools, including Terraform, and participate in related projects as experience allows.
• Work with internal teams and outside technology vendors to resolve issues and improve service delivery.

What We're Looking For

Required Qualifications

• Approximately 2–4 years of professional experience in IT support, desktop support, systems support, or a related technical role.
• Hands-on experience supporting Windows operating systems and Microsoft 365 environments.
• Practical experience with user administration, access management, and troubleshooting in Microsoft Entra ID (Azure AD) or a comparable environment.
• Foundational experience with IT infrastructure, including networking, cloud environments, systems administration, or device management.
• Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience troubleshooting technical issues independently and knowing when to escalate more complex problems.
• Strong communication and customer-service skills, particularly when supporting non-technical users.
• Excellent organizational skills, attention to detail, and a proactive approach to problem-solving.
• A genuine interest in technology, continuous learning, and professional growth.

Preferred Qualifications

The following experience would be beneficial, but candidates do not need to meet every preferred qualification to be considered.

• Experience with Microsoft Intune or another mobile device management platform.
• Exposure to AWS services, including IAM, EC2, S3, or cloud monitoring tools.
• Familiarity with Terraform or other infrastructure-as-code technologies.
• Experience with endpoint security, patch management, and system monitoring.
• Familiarity with virtualization, containers, or CI/CD concepts.
• Experience supporting IT operations within a law firm or professional services organization.
• Familiarity with legal technology applications such as iManage or NetDocuments.
• Certifications such as CompTIA A+, Network+, Security+, or AWS Cloud Practitioner.

Why Join The Cook Group?

At The Cook Group, technology plays an important role in how we collaborate, serve clients, and support our people.

You'll join a team where your contributions are valued, your ideas are welcome, and your professional development matters.

This opportunity offers:

• A combination of hands-on technical support and meaningful infrastructure responsibilities.
• Direct collaboration with experienced IT and technology leadership.
• Exposure to cloud platforms, infrastructure automation, and modern security practices.
• Opportunities to build technical expertise and take on additional responsibilities as you grow.
• A supportive, collaborative workplace within a growing national law firm.

Compensation & Work Arrangement

Annual Salary: $55,000–$80,000, commensurate with experience, technical capabilities, and qualifications.

Location: New York City

Schedule: Full-time on site

The Cook Group offers a competitive benefits package, with additional details provided during the interview process.

Interested in Joining Our Team?

If you're a technically capable, service-minded IT professional who enjoys solving problems, supporting people, and building your infrastructure expertise, we'd welcome the opportunity to learn more about you.