Customer Service Support

Customer Service Support

Call Center Representative

Location: Malvern, PA

Pay Rate: $20.00/hour

Schedule: Full-Time, Onsite

Tuesday, Wednesday, Thursday, Friday, and Saturday

Flexible start time between 7:30 AM and 9:30 AM

Schedule must remain consistent once selected

7.5 working hours per day

30-minute unpaid lunch break

Position Overview

We are seeking a motivated and customer-focused Call Center Representative to join a growing customer service team. This position is ideal for someone who enjoys helping customers, has excellent phone etiquette, and thrives in a fast-paced environment where multitasking and attention to detail are essential.

The Call Center Representative will be responsible for handling a high volume of inbound and outbound calls, scheduling appointments, updating customer records, processing payments, and supporting various administrative functions. This role requires strong communication skills, professionalism, and the ability to work collaboratively with multiple departments.

Key Responsibilities

Customer Service & Call Management

• Answer and manage a high volume of inbound calls professionally and efficiently
• Route calls to the appropriate departments
• Provide exceptional customer service and resolve inquiries in a timely manner
• Handle multiple phone lines simultaneously while maintaining accuracy and professionalism
• Utilize conflict-resolution skills to manage challenging customer situations

Scheduling & Coordination

• Schedule appointments and consultations for customers
• Make outbound calls to confirm appointments, installations, and service visits
• Communicate updates and schedule changes to customers as needed
• Coordinate with internal departments to ensure a seamless customer experience

Data Entry & Record Maintenance

• Maintain and update customer records within the company database
• Ensure accuracy of customer information and documentation
• Enter data efficiently while maintaining strong attention to detail
• Process and distribute paperwork to the appropriate departments

Payment Processing

• Process customer payments through electronic payment systems
• Maintain confidentiality when handling customer information
• Ensure payment information is entered accurately and timely

Administrative Support

• Assist with departmental administrative tasks
• Support team projects and operational goals
• Collaborate closely with customer service and operations staff
• Contribute to a positive and team-oriented work environment

Qualifications

Required

• Previous customer service, call center, receptionist, or administrative experience preferred
• Strong verbal and written communication skills
• Excellent phone presence and professional demeanor
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Accurate data entry and documentation abilities
• Proficiency with Microsoft Word and Excel
• Ability to work independently and take initiative
• Positive attitude and willingness to learn
• Must be able to pass a criminal background check
• Reliable transportation to Malvern, PA

Preferred

• Previous call center experience
• Appointment scheduling experience
• Customer payment processing experience
• Experience working in a high-volume customer service environment

Compensation & Benefits

• $20.00/hour
• Full-Time Opportunity
• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Additional Voluntary Benefits

Equal Opportunity Employer/Veterans/Disabled