Gift Shop Attendant
Verde Canyon Railroad LC
Job Description
Job Description
Description:
Gift Shop Attendant
Company: Verde Canyon Railroad
Location: Clarkdale, Arizona
Reports to: Boxcar Gift Shop Lead
Classification: Non-exempt, Hourly, Full-time/Part-time
The Gift Shop Attendant is responsible for providing friendly and efficient customer service, accurately processing sales transactions, maintaining a clean and organized store, and assisting guests with merchandise inquiries. This role supports a positive guest experience while meeting Verde Canyon Railroad’s standards for safety, service, and operational efficiency.
Key ResponsibilitiesGuest Service & Sales
- Assist guests with merchandise questions and promote purchases to support overall sales goals.
- Accurately process sales using the POS system, handle payments, and provide correct change.
- Pack and ship customer orders as requested and assist with related inquiries.
Shop Operations & Merchandising
- Maintain a clean, organized, and welcoming store environment.
- Restock shelves, organize displays, and assist with merchandise presentation to enhance the guest experience.
- Support inventory counts to ensure accurate stock levels.
- Receive, unpack, inspect, price, ship and stock incoming merchandise.
- File invoices and purchase orders as directed by the Gift Shop Lead.
- Perform other duties as assigned to support business operations and team needs.
Qualifications & Requirements
? High school diploma or equivalent.
? Must be at least 18 years of age.
? One year of retail or customer service experience is preferred.
? Must pass a drug screening and criminal background check.
? Ability to stand for extended periods and lift up to 50 lbs. unassisted.
? Strong interpersonal and communication skills for effective guest and team interactions.
? Organized and detail-oriented with solid time management skills.
? Comfortable using a Point of Sale (POS) system and handling cash transactions accurately.
? Flexible to work weekends, evenings, and holidays as required.
? Positive, professional, and team-oriented demeanor.
Work Environment & Expectations
? Position may be full-time or part-time based on operational needs (generally 30+ hours per week or 80 hours per pay period).
? Maintain a proactive approach to delivering excellent customer service while completing store upkeep tasks reliably.
? Present a professional appearance at all times, including adherence to company grooming and cleanliness standards.
? Follow all company policies, procedures, and behavioral expectations consistently to support a positive guest experience and workplace culture.
? Perform other duties as assigned to support business operations and team needs.
? Flexible availability, including weekends and all days of the week, based on operational needs.
? Ability to perform duties for extended periods in environments with high heat and direct sun exposure.
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