Quality Manager

Job Title Quality Manager Division 40 Job Location MNP, Madison Heights, Michigan Job Schedule Dayshift Monday - Friday; some weekends and evenings may be required About us MNP is an award-winning fastener manufacturer specializing in diameters from M3 to M24. Established in 1970, it is a family-owned business with core values of Humility, Integrity, Trust, Compassion and Dedication. MNP controls the complete manufacturing process from the annealing of the raw coiled steel through heading, rolling, heat treating, plating, coating, packaging, and distributing. Employees at MNP work together in teams yet work without constant supervision. MNP seeks to promote from within and offers training and development at all levels of the organization; 75% of all leadership positions are held by employees who were promoted from within. About the role The Quality Manager oversees the quality of our company's manufacturing output. The quality manager will ensure our manufacturing processes are consistent to meet government industry standards and customer expectations. Responsibilities Customer Concern Management: responsible for receiving, tracking, assessing, and responding to customer issues; responding within 24 hours and closing on-time with a competent response, including customer/supplier visits to identify root cause and actions. Internal Quality Concern/ DMR Candice process management for timely and appropriate containment, disposition, corrective action, and analysis. Audit System Compliance: IATF 16949, ISO 14001, ISO 17025, & Customer Specific; include root cause, corrective and preventative action, implementation, and preventive action responses to all quality concerns and audit non conformances (5Y/8D/DDW, etc.). Develop/maintain SOPs/Operator Work Instructions; conduct training as appropriate. Manage/maintain Process Control Plans, PFMEAs and RPN Reduction Plans. Conduct/manage Layered Audit program to assure control plan adherence/applicability. Manage Continuous Improvement process/QOS; utilizing customer feedback, internal isolations, and sort out details, including cost of poor quality and other key quality metrics. Support Shop Floor Operations; daily management of process compliance, supporting operators with troubleshooting issues that may arise. Conduct/support Management Review Process; Continuous Improvement and ISO/TS 16949 Compliance. Support New Business APQP/PPAP process; Gage MSA; SPC/Cpk/Ppk process; new part set up in SRP (shop floor database). Quality Leadership/Foster culture of teamwork; lead and support the cultural change in the quality function, from detecting and responding to quality issues to preventing issues from occurring in the first place. Qualifications and Skills A degree in business management, engineering, or related field. At least 5 years in manufacturing quality management. Proficient/strong communication skills (written, computer, verbal, phone/web conference, etc.). Proficient with MS Office (Outlook, PowerPoint, Excel, Word). Familiarity with GM, Ford, & Chrysler's automotive supplier requirements. ISO/TS 16949 Auditor training certificate. Efficient time management, multi-tasking, team working skills in a high pressure environment. Experience leading and managing employees/teams. Strong ethical and moral convictions. Able to pass pre-employment, post-offer physical, drug screen. Able to pass background check. Benefits Along with competitive pay, MNP offers BCBS medical, dental and vision insurance, company-paid life insurance, flexible spending account, short-term and long-term disability, 401(k) and 401(k) match, discretionary profit-sharing. Aflac products are also available. Benefits listed here are optional and have a waiting period. Additional benefits include a health clinic (onsite in Utica) for employees and their families; optional employee wellness activities (managing and tracking diabetes, blood pressure, and weight control); onsite, personalized retirement counseling; employee referral bonuses and employment of friends and families; access to tickets for Jimmy John's Field; volunteer opportunities (Gleaners, Suite Dreams, Veterans Support activities, Blessings in a Backpack, food and clothing drives, and others); employee recognition includes anniversaries, birthdays, and special events; employee discounts on autos, cell phones, and others; employee social activities include Detroit Tigers opening day, Fat Tuesday, ice cream/popsicles, picnics, team meetings, team outings, one-on-one with the president, and many more. Equal Opportunity Statement This job description is not intended to be inclusive of all assigned duties, responsibilities or aspects of the job described, and may be amended at any time at the sole discretion of the company. We are an equal opportunity employer and a second chance employer. We give consideration for employment to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, and any other related State or Federal protected classes or characteristics. #J-18808-Ljbffr