Data Center Technician

Data Center Technician

Meet MacStadium. We build cloud solutions to simplify Mac for business. We actively participate in and influence the Apple ecosystem in a cool way and have been a part of it since day one. Developers and end users at leading tech companies and big enterprises rely on MacStadium's innovative solutions every day. We have a passionate team of hard working, hard playing professionals with a big, shared vision. We are looking for a Data Center Technician to join our Atlanta team. This individual will lead technical operations and strategic initiatives for data center infrastructure, serving as a subject matter expert who drives operational excellence, mentors the technical team, and ensures alignment between tactical execution and strategic objectives.

What you will be doing:

• Technical Leadership & Team Development
• Function as technical team lead, providing work direction and mentorship to Level 1 & 2 technicians
• Serve as a technical authority for complex infrastructure issues
• Lead large projects including data center builds, rack migrations, and new infrastructure offerings
• Design and implement operational improvements
• Develop training programs and conduct knowledge transfer sessions
• Foster a culture of learning, accountability, and operational discipline

Operational Excellence

• Own development and maintenance of SOPs, maintenance schedules, and runbooks
• Conduct root cause analysis on incidents and implement preventive measures
• Drive continuous improvements to reduce deployment time, improve quality, and eliminate waste
• Monitor and optimize data center environmental systems
• Support incident response and root cause analysis
• Perform quality assurance reviews on high-risk or complex work

Strategic Initiatives

• Partner with DCMs on budget and capacity planning, resource allocation recommendations, and long-term infrastructure strategy
• Evaluate new technologies, tools, and processes for operational adoption
• Build vendor relationships and assess service provider performance
• Contribute to disaster recovery planning and business continuity procedures

Specialized Expertise (depth in one or more areas)

• Infrastructure engineering (structured cabling, power, cooling, facilities)
• Network engineering (routing, switching, firewall configuration)
• DevOps related work (automation, scripting, configuration management)

What skills and experience you need to have:

• 5+ years of progressive data center operations experience with demonstrated technical leadership; deep expertise in data center infrastructure & advanced knowledge of hardware lifecycle management from procurement through decommissioning
• Proven track record of leading complex initiatives
• Expert-level understanding of at least one technical discipline with broad knowledge across all infrastructure domains
• Industry certifications acquired: IDCA Certifications such as on DCIS - Data Center Infrastructure Specialist & DCOS - Data Center Operations. Alternative certifications from CDCP, CDCS, CompTIA Server+, or Cisco CCNA are valuable as well.
• Working towards additional certifications such as DCIE - Data Center Infrastructure Expert, DCES - Data Center Engineering Specialist, DCE - Data Center Expert.
• Excellent analytical, problem-solving, and decision-making skills
• Strong leadership presence with ability to influence cross-functional teams
• Ability to translate technical concepts for diverse audiences
• Proven ability to balance strategic thinking with hands-on execution

Senior Technical Support Engineer (Level 3) After the successful completion of new hire training, the working hours/shift for this position is Monday through Friday from 9 am to 5 pm ET. Physical demands and requirements: The position operates in a data center environment and physical requirements include but are not limited to:

• Must be able to safely use a ladder
• Must be able to lift up to 50 pounds at a time
• Require the use of hands to fingers
• Frequent sitting, standing, walking, bending, stooping, crouching, crawling, and climbing
• Must be able to distinguish different colors
• Require use of tools such as screwdrivers

What you will get: Day one benefits. Coverage starts on day one. We offer competitive medical insurance, health and dependent care spending accounts, health savings account, disability insurance, and company paid and voluntary life insurance. Balanced life. We offer employees generous paid time-off policies, parental leave, holiday schedule, and a flexible work environment; MacStadium understands life also happens outside of work. Did we mention free company swag? Solid future. Beyond competitive salary and 401(k) matching, MacStadium offers continuing education, professional development, and wellness reimbursements.