Group Product Manager - End-to-End Membership

Copart Inc. a technology leader and the premier online vehicle auction platform globally with over 200 facilities located across the world Copart links vehicle sellers to more than 750000 buyers in over 190 countries. We believe in providing an unmatched experience every day and everywhere driven by our people processes and technology.

Group Product Manager End-to-End Membership

Location: San Francisco CA (in office)

Reports to: Product Management Director

Classification: Full-Time

Travel: To operating locations Dallas headquarters and customers as needed

About Copart

Copart is a global leader in online vehicle auctions and automotive remarketing services. We serve Members across multiple countries through a culture built on integrity ownership innovation operational excellence and results.

The Opportunity

The Group Product Manager End-to-End Membership will own the product strategy roadmap and execution for the complete Member lifecycle from initial registration and onboarding through engagement account management renewal and retention. This leader will combine customer empathy strong product judgment analytical thinking and hands-on execution.

This role will work closely with Engineering Design Data Marketing Operations Customer Support and other Product teams to translate Member needs and business priorities into scalable experiences and measurable outcomes.

What You Will Do

Membership Product Strategy

• Define and communicate the product vision strategy multi-year roadmap and measurable outcomes for Member Experience.

• Develop a deep understanding of Member behavior pain points and purchasing journeys through research analytics experimentation and direct feedback.

• Identify initiatives that advance acquisition engagement retention satisfaction and business outcomes.

Member Experience

• Own and continuously improve key Membership journeys from initial registration through ongoing account management and renewal.

• Improve onboarding experiences so new Members understand how to get started and realize value quickly.

• Develop experiences that clearly communicate Membership benefits requirements status and available options.

Product Execution & Delivery

• Lead products from discovery and requirements through development launch measurement and continuous improvement.

• Translate Member and business needs into clear requirements acceptance criteria prioritized backlogs and release plans.

• Manage cross-functional dependencies and balance long-term platform improvements with near-term Member experience gains.

• Ensure solutions are scalable reliable secure accessible and supportable.

Lead Across the Organization

• Align Product Technology Operations Customer Service Marketing Finance and executive stakeholders around shared outcomes.

• Champion the Member perspective in planning prioritization and delivery.

• Communicate performance decisions risks recommendations and learnings clearly.

• Lead coach and develop Product Managers establishing clear ownership decision rights quality standards and accountability.

What You Bring

• 7 years of progressive product management experience including leadership of complex customer-facing digital products.

• Experience developing and delivering customerfacing digital products discovery recommendations personalization marketplace e-commerce or similar data-intensive products.

• Working knowledge of search relevance ranking information retrieval recommendations personalization or machine-learning-driven products.

• Demonstrated ability to turn ambiguous customer problems into clear strategies roadmaps requirements and measurable outcomes.

• Strong command of product analytics KPIs experimentation prioritization and data-informed decision-making.

• Experience partnering closely with Engineering Design Data Analytics Operations and other business stakeholders.

• Clear influential communication and sound judgment with senior technical and business leaders.

• Ability to work from Coparts San Francisco office and travel to operating locations Dallas headquarters and customers as needed.

How Success Will Be Measured

• A clear Member Experience strategy roadmap operating rhythm and measurable product outcomes are established.

• Improve key Member satisfaction and engagement metrics.

• Disciplined experimentation transparent reporting and data-informed road-mapping become standard practices.

• Priority capabilities are delivered with quality reliability and execution discipline.

• Strong alignment and accountability are established across Product Technology Data Operations and business leadership.

• The Member Experience product team develops stronger capability clear ownership and future leadership depth.

Pay $180000 - $240000 annually

At Copart we are focused on harnessing the power of diversity inclusion and collaboration. By embracing diverse perspectives we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated included and inspired to grow and contribute meaningfully.

E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

Required Experience:

IC