Account Representative

Account Representative II Open to the general public and any current Municipal employee. This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union. Department: Solid Waste Services Hours of Work: Monday to Saturday, 30 hours per week, hours vary Location: Varies Anchorage Regional Landfill (Eagle River) - 15500 East Eagle River Loop Central Transfer Station - 1208 E 56th Avenue Girdwood Transfer Station - Ruane Street This is a regular part-time position working a minimum of 30 hours per week. Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps. Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40. To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances. Under minimal supervision, interface with customers as the division's first point of contact at disposal sites and in customer service administration. Proficient and cross-trained to perform all duties within both the scale house and cash booth (Disposal and Admin Customer Service work groups), with the exception of training new staff members. Possess well-rounded knowledge of municipal ordinances and codes, department policies, cash handling policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. For Disposal Utility account customers, create load tickets by capturing customer information and gross and tare weights. Other duties as assigned. Account Representative II is the working level of this class series in which incumbents are fully trained to work in either the customer service unit in the Administration Building or at one of the four disposal sites. High school diploma, GED, or equivalent, and two (2) years of experience in a customer service, collection, or accounting environment with at least one (1) year at the Account Representative I level with the Municipality, or equivalent elsewhere. Ability to 10 key at a net speed of 100 KSPM at time of hire. A valid State of Alaska Driver's License and satisfactory driving record at time of hire. Satisfactory background check which includes criminal, education, and employment history at time of hire. Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.