Senior Specialist

More Than A Career - A Chance To Make A Difference In People's LivesBuild an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Number of positions: One (1)The successful candidate may be hired at a level commensurate with their qualifications, skills, and experience.Mobility: HybridFor Senior Work Management SpecialistThis is the advanced level of the Work Management classification hierarchy. Employees at this level are responsible for providing advanced technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgement and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which supports safety, reliability, storm restorations, and cost management while providing excellent customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity. Acts as Technical trainer - training WMS l and ll on all work.Basic/Required QualificationsHigh school diploma/GED and two (2) years of related experience.For Work Management Specialist IIThis position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.Basic/Required QualificationsHigh school diploma/GED and one (1) year of related experience.Additional Preferred QualificationsPossesses advanced, fully competent knowledge of applications used in Distribution, Customer Experience and ServicesExhibits flexibility and dependability during normal work schedule and after-hours emergency storm restorationCollaborates effectively in a team environmentAdvanced knowledge of system applications used in Distribution, Customer Experience & ServicesAuthority of local ordinances, permits, and inspectionsSupports changing work environments, processes and policiesPossesses effective written and verbal communication and interpersonal skillsPossesses working knowledge of Microsoft Office SoftwarePrevious customer service experiencePrioritizes work effectivelyDemonstrates good judgment in decision makingWorks independently in resolving problemsInvestigative, research and analytical skills for complex work order status, auditing and corrections (materials, financials, date management, etc.)Critical thinking to take appropriate action to resolve issues independently and with limited supervisionDemonstrated ability to manages external communication and resolving escalated customer situationsWorking ConditionsHybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facilitySpecific RequirementsTravel Requirements5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.