Access Control Technician

Access Control TechnicianThe Access Control Technician position is an integral part of FlyLock Security Solutions - Fort Wayne/Indianapolis and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.Inspects, installs, and services all basic and complex commercial and residential access and video systems.Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.Respond to customer questions and requests.Recommend corrective services to adjust customer complaints.Diffuses difficult and complex customer issues.Builds and maintains working relations with the sales staff.Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.Performs site visits with sales consultants for existing or potential clients.Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.Other duties as required by management.Compensation: $24.00 - $30.00 per hourThe Flying Locksmiths and FlyLock Security Solutions franchise network of security specialists provide access control systems, commercial locksmith services and door security solutions nationwide. We blend traditional values with the latest advancements in technology to ensure our life safety and security solutions meet the precise needs of clients.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FlyLock Security Solutions Corporate.