Front Desk Team Member

Benefits:

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water.

Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. None of that would be possible without an incredible team of passionate people who care deeply about making a difference.

As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family.

Who we are – our 5 Core Values:

1. Passionate – We care, we make a difference in the world, we are saving lives.

2. Positive – We send positivity into the world with everything we do.

3. Invested – We are invested in our students and families and are committed to providing the best lessons possible.

4. Growth-Oriented – We are committed to improving ourselves and those around us.

5. Team Player – We support and help each other while lifting each other up and having fun!!

What You'll Do:

Serve as a friendly and knowledgeable resource for current and prospective families

Answer phone calls, emails, and in-person inquiries

Help families select the appropriate program and schedule

Assist with registration, account management, and payments

Provide outstanding customer service and problem-solving support

Build positive relationships with students, parents, and teammates

Help create a welcoming, organized, and professional environment

What We're Looking For:

Excellent written and verbal communication skills

Friendly, positive, and professional demeanor

Strong organizational and multitasking abilities

A genuine passion for helping children and families

Ability to work both independently and as part of a team

Growth mindset and willingness to learn

No swim experience is required. We provide all necessary training.

Why You'll Love Working Here:

Meaningful work that makes a difference in children's lives

Supportive, positive, and family-oriented culture

Paid training and ongoing professional development

Flexible scheduling with full-time and part-time opportunities

Opportunities for growth and advancement

Fun, energetic work environment

A team that genuinely cares about one another

If you're passionate about helping others, love building relationships, and want to be part of a mission-driven team, we'd love to meet you.

Come join the Charlotte Aquatics team!

Member schools are independently owned and operated. Your application will go directly to the member school, and all hiring decisions will be made by the management of this school. All inquiries about employment at these schools should be made directly to the school location, and not to US Swim School Association.