Customer Service Rep

General Responsibilities:

Customer Service is the primary point of contact for all day to day inquiries and activities between the Customers and GW Lisk. He/She will own the customer deliverable executing actions that often involve cross functional teams. The ideal candidate will possess, among other skills, the ability to multitask, meet aggressive deadlines, manage time effectively and identify areas for improvement. This position provides the voice of the customer to Sales, Operations, Supply Chain, Quality and Shipping.

Specific Duties:

• Responsible for day to day interaction with Customers in a high pressure environment
• Maintains and improves relationships with clients by providing support, information, and punctual responses to customer requests regarding orders, shipments, RMAs and invoicing
• Input and manage Customer orders while obtaining approvals from functional departments for accurate and reliable delivery dates
• Interfaces with customer web portals and participates in production meetings
• Work with Inside Sales to manage Customer Scorecard results
• Support Cross Functional process improvement teams
• Support internal and external metrics
  • % on time ASN
  • PO to Customer Acknowledgment
  • On time RMA completion
  • On Time Delivery >95% goal
• Screens and closes Returned Material Memos (RMM) balancing debits accordingly
• Assists accounts receivable in recovering past due invoices
• Assists with data mining and reporting general customer account information
• Coordinate with the internal department to find solutions and resolve matters

Qualifications (specify required or desired):

• Associate Degree or equivalent experience
• Excellent verbal and written communication skills
• Proficient with MS Word, PowerPoint, and Excel required
• Excellent organizational skills and time management
• Highly accurate data entry skills with Attention to Details
• Proficiency in administrative and documentation procedures
• A commitment to total customer satisfaction is required.
• Related experience in the manufacturing industry is preferred.
• Familiarity with Lean Six Sigma tools and Infor/Syteline ERP system a plus

Skills/Qualifications: Strong Interpersonal Skills, Commitment to Excellence, Initiative, Attention to Detail, High Energy Level, Problem Solving, Creativity, Fast Paced, Adaptability, Positive Outlook, Good Memory, Negotiation Skills, Conflict Management, Analytical, Problem Solving, Organizational Skills and Professional.

Compensation: $25.00 - $30.00 per hour based on experience


GW Lisk is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.