Manager, Clinical Registries

Quality Improvement Manager

Responsible for the creation, implementation, and management of improvement projects to reach quality, patient and employee safety and patient/family experience goals and the formation of clinical improvement teams. This work includes the assessment, analysis, planning, implementation, and evaluation of a large number of interventions, programs and data, including registries, regulatory, and public reporting. Additionally, the role includes consultation within the health system in planning group processes, targeting improvement strategy initiatives and for facilitating change through internal team building. Partners with other Managers across QSE to ensure collaboration and success. Responsible for daily operations of team. Role requires regular in person leadership presence in assigned Corewell Health delivery system locations.

Essential Functions

• Supports quality improvement activities with annual project plans outlining measurable deliverables and quarterly milestones, ensuring services are provided in accordance with state and Federal regulations, organizational policy and procedures, medical staff by-laws, and accreditation / compliance requirements. Manages the work priorities of the clinical registry team on high volume, high cost, and high-risk projects. Delegates the general work assignment areas for all team members and assigns special projects individually.
• Expert in communicating team results on a routine basis to management and key stakeholders in a timely and complete manner. Maintains knowledge of team activities and keeps strict confidentiality as appropriate. Has expertise in process improvement theory and strategies, data analysis and change theories. Networks with peers in the field and ensures that all services are provided in a manner consistent with state and federal regulation, organizational policy, accreditation, and/or compliance.
• Responsible for interviewing, hiring, retaining employees and members of the team, monitoring performance. Develops team members, builds teams, and identifies and leverages talent across regions to foster high performing teams. Initiating when appropriate, and following through with disciplinary action and termination in consultation with Human Resources for service. Develops a team culture that encourages staff to speak up when they have concerns.
• Works with Director, External Quality and financial analyst to maintain department budget at appropriate level. Ensures team compliance with internal policies related to budget/expense.
• Manages the work priorities of the department to ensure organization and department targets are achieved. Delegates the general work assignment areas for all employees and assigns special projects individually. Mentors, coaches and develops employees while being a role model and resource to them. Makes data-informed decisions.
• Partners with Director, External Quality to implement strategies and tactics aligned with organization and department priorities. Takes action, monitors performance and provides regular reports on effectiveness to leadership.
• Creates and presents reports to or for the Director, External Quality and to or for other regional/system leadership teams upon request.
• Role requires frequent on-site physical presence in and regular travel to multiple locations across the assigned Corewell Health care delivery service area.

Qualifications

• Required - Bachelor's Degree or equivalent Nursing or healthcare related field
• Preferred - Master's Degree or equivalent
• 5 years of relevant skills, knowledge, abilities typically gained through roles in health care, business, or quality improvement - Required
• 3 years of relevant experience leading others (supervisor or like role) - Required
• Experience with multidisciplinary teams in a complex healthcare system.
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan - Upon Hire preferred
• CRT-At least one Certification from preferred list - IHI Open School Basic Certificate - Preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Waist to Overhead > 5 lbs: Seldom up to 10 lbs
• Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Unilateral Carry > 5 lbs: Seldom up to 10 lbs
• Pushing Force > 5 lbs: Seldom up to 10 lbs
• Pulling Force > 5 lbs: Seldom up to 10 lbs
• Sitting: Frequently
• Standing: Occasionally
• Walking: Occasionally
• Forward Bend - Standing: Seldom
• Forward Bend - Sitting: Occasionally
• Trunk Rotation - Standing: Seldom
• Trunk Rotation - Sitting: Occasionally
• Driving: Occasionally
• Reach - Above Shoulder: Seldom
• Reach - at Shoulder or Below: Seldom
• Handling: Occasionally
• Forceful Grip > 5 lbs: Seldom
• Forceful Pinch > 2 lbs: Seldom
• Finger/Hand Dexterity: Frequently