Ecommerce Operations Coordinator

As the Ecommerce Operations coordinator, Direct to Consumer (DTC)/Marketplace/Dropship, for Max Mara Fashion Group, you will play a critical role in overseeing and optimizing various aspects of the dropship process as well as supporting the DTC operational business. From catalog management, inventory oversight, EDI processes, Marketplace order management, and customer care, you will ensure seamless operations to ultimately drive the online marketplace & dropship business. DTC responsibilities will include working with logistics and customer care to ensure the smooth operation of the website. Your responsibilities will span multiple areas and teams, requiring excellent organizational, communication, and problem-solving skills. Marketplace/Dropship Key Responsibilities Prioritize catalog management by collaborating with Account Managers to meet deadlines and address outstanding points. Regularly scan websites to ensure timely updates and live styles on the platform Oversee inventory adjustments from season to season in the relevant platform Ensure correct publication of stock, partner with order placements, and monitor timely deliveries. Collaborate with the logistics team to ensure timely and accurate order shipments, including packaging adherence to Service Level Agreements Assist the omnichannel operations team with bulk returns, ensuring timely shipping and proper closure of Return Authorizations (RAM) Manage UPC/EAN to match SKUs on the Max Mara sidE Work closely with other departments and demonstrate proficiency in EDI managemen Assist in facilitating the seamless progression of orders through the management system by promptly addressing any issue Generate weekly/bi-weekly reports on key performance indicator Pull and audit weekly selling reports Provide routine updates on sales vs. shipments, reconciling with the finance team Coordinate second-level customer care inquiries with 3rd parties DTC Key Responsibilities Manage the customer care agency across all brands Train and develop customer care agents Ensure KPIs and SLAs of client care are met through reporting Conduct regular audits of agency performance and quality Support the agency on high-priority and level 2 client care issues Understand operational processes and systems to support client requests Partner with finance and logistics on client-related isssues Work cross-functionally with operations and logistics to help monitor inbound and outbound shipments/returns Assist with day-to-day and catalog management Qualifications: Proven experience in dropship, marketplace management, inventory management, and EDI catalog management Strong analytical and problem-solving skills .Excellent communication and collaboration abilities Ability to manage multiple tasks and deadlines effectively 2 -3 years prior experience in the fashion industry is a #J-18808-Ljbffr Max Mara Fashion Group