Maitre D'

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• Company parties

Department : Front of House                                                                        Reports To : Restaurant Manager -> General Manager
Location : Scottsdale, Arizona                                                                        Pay : $24-28/hour + Tips

Position Overview

KUZA Asian Fusion & Lounge is seeking a polished, charismatic, and hospitality-driven Maître D’ to serve as the signature face of our dining room. This role goes far beyond traditional hosting. We are looking for an elevated host-leader who thrives in a high-energy, upscale environment and understands that world-class hospitality relies on presence, relationship-building, and meticulous attention to detail.

The ideal candidate possesses deep emotional intelligence, excels at managing high-volume reservation flow, and naturally connects with guests. You value people as much as operations—using tools like OpenTable to track names, VIP preferences, celebrations, and subtle details that convert first-time visitors into loyal regulars while maintaining a seamless, positive environment for both guests and staff.

Responsibilities

• Floor & Reservation Management: Drive host stand operations through OpenTable, directing table seating flow, managing waitlists, optimizing turn times, and balancing dining room pacing to maximize capacity.

• Guest Relations & Personalization: Greet guests warmly, recognize returning patrons, and maintain detailed guest profiles in OpenTable (including preferences, dietary restrictions, celebrations, and seating habits) to deliver tailored dining experiences.

• Service Leadership: Act as a commanding, graceful presence on the floor alongside managers, delegating tasks to host staff and ensuring seamless alignment between FOH and BOH teams.

• Guest Recovery: Address immediate guest concerns or service bottlenecks on the floor with diplomacy, empathy, and speed.

• Local Insight & Networking: Maintain strong familiarity with Scottsdale’s luxury hotel concierges, local businesses, regular clientele, tourism trends, and local events to drive reservations and community engagement.

• Team Mentorship: Model KUZA’s service standards, assist in training host personnel on reservation software and hospitality protocols, and help foster a positive, high-performance team culture.

• Administrative Support: Assist management with OpenTable system configuration, shift notes, floor map optimization, special event allocations, and administrative tasks as the role evolves.

Qualifications & Requirements

• Experience: 2+ years of high-volume, upscale dining, luxury lounge, or premium hospitality experience preferred.

• Technical Skills: Hands-on experience and familiarity with OpenTable (or similar reservation management platforms like SevenRooms/Resy) required.

• Interpersonal Mastery: Exceptional communication skills, elevated social awareness, and a naturally engaging, refined demeanor.

• Composure: Demonstrated ability to remain composed, graceful, and organized during peak operating hours.

• Leadership Style: Collaborative and approachable leadership that inspires confidence without relying on ego.

• Community Connection: Strong knowledge of the Scottsdale hospitality and dining scene is highly preferred.

What Makes This Role Unique

At KUZA, service is refined yet dynamic, attentive without being stiff or scripted. As Maître D’, you help define the energy of the restaurant. You combine sharp technical skill in OpenTable with intuitive hospitality—reading the room, anticipating needs, and ensuring every guest feels valued and catered to.

This role also offers significant long-term growth potential within Clive Collective as we continue expanding our hospitality concepts throughout California and Arizona.

At Clive Collective, we take care of our people so they can take care of our guests.