Care Management Assistant

Promotes excellent customer services through interactions with patients, physicians, care managers, and the healthcare team. Collaborates with the Care Managers for patient care coordination needs. Coordinates patient care and services arrangements under the direction of a RN or SW Care Manager and in collaboration with the patient/family. Provides and documents the delivery of regulatory letters to patients or their representatives in accordance with Federal and State regulations. Arranges patient transportation and follow up appointments as requested. Obtains insurance authorization for patient post-acute care needs as directed by the Care Manager. Key Responsibilities Promotes excellent customer service. Collaborates with Care Managers for patient care coordination. Coordinates patient care and services arrangements under RN or SW Care Manager direction. Documents delivery of regulatory letters per Federal and State regulations. Arranges patient transportation and follow-up appointments. Obtains insurance authorization for post-acute care needs. Qualifications High School Graduate or equivalent (required). 1+ office experience (preferred, especially in a medical setting). Intermediate to advanced computer skills: Microsoft Office suite (Word, Outlook, PowerPoint, Excel). Excellent interpersonal and communication skills. Knowledge of medical terminology helpful. Good public relations/clerical and computer skills. Benefits & Compensation Pay Range: $17.11 - $27.38 per hour. Benefits (from Day One): Medical, Dental, Vision, Life, Disability, Paid Time Off, 403‑B Retirement Plan, 4 Weeks 100% Paid Parental Leave, Career Development, Whole Person Well‑being Resources, Mental Health Resources and Support, Pet Benefits. Schedule: Full-time, Day shift (United States of America). Address: 1 AdventHealth Way, Palm Coast, FL 32137. Physical Requirements Physical requirements and work expectations can be reviewed at: Background Screening Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at: Equal Opportunity Statement This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. #J-18808-Ljbffr