Technical Support Engineer
Jobtailor
Smarsh is seeking an experienced IT support professional for a frontline or backline role handling complex customer issues across enterprise and SaaS-hosted solutions. You will coordinate with SRE and Engineering, maintain case docs in Salesforce, and advocate for process improvements to boost customer satisfaction. The position emphasizes advanced troubleshooting, knowledge-sharing, and mentorship within a collaborative, security-conscious environment. #J-18808-Ljbffr
Vacancy posted 1 day ago
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