Service Desk Associate

Full-time

TPA technologies

Glendale, WI

W2 only

Locals only

Service Desk Associate II – IT Support

Location: Glendale, WI (Milwaukee Area)

Pay Rate: $25/hour W2

Work Arrangement: 100% Onsite, Monday–Friday

Schedule: 8-hour shifts between 7 AM and 5 PM CT

Contract: November 2, 2026 – March 2, 2027 (Potential Extension)

Interview: One virtual interview

Job Description

We are looking for a Service Desk Associate to provide hands-on IT support in a corporate environment. This role focuses on PC imaging, hardware setup, troubleshooting, and assisting employees with everyday technical issues.

Responsibilities

Image, configure, and deploy laptops and desktops.
Troubleshoot Windows 10/11, hardware, software, and connectivity issues.
Support printers, Microsoft 365, and other office applications.
Manage support tickets and document resolutions.
Assist employees with technical issues onsite and remotely.

Requirements

2+ years of Help Desk, Service Desk, or Desktop Support experience.
Experience with PC imaging and SCCM/Microsoft Configuration Manager.
Familiarity with ServiceNow or similar ticketing tools.
Knowledge of Windows 10/11, Microsoft 365, and Active Directory.
Strong troubleshooting, communication, and customer service skills.

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Vacancy posted 4 hours ago

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