Crisis Service Safety Technician

Crisis Service Technician

The Crisis Service Technician (CST) plays a critical role in both PES and CSU by providing direct client care, intake and triage support, crisis intervention, therapeutic engagement, and continuous monitoring of client safety and progress. CSTs take the primary role for ensuring facility safety and security and adherence to environmental standards. CSTs support clinicians, nurses, and case managers in maintaining a safe, structured, and recovery-oriented environment while assisting clients in stabilizing from acute behavioral health crises. CSTs serve as active members of the Behavioral Emergency Response Team (BERT), help facilitate treatment activities, and ensure that all interactions are carried out with professionalism, empathy, and trauma-informed care.

Key responsibilities include:

• Intake & Triage (PES): Greet clients, families, and law enforcement partners upon arrival, ensuring a professional and welcoming environment.
• Client Care & Therapeutic Engagement (CSU & PES): Engage clients in structured and diversionary activities, maintain a presence in treatment areas, building rapport with persons served and ensuring individuals feel safe.
• Safety & Crisis Response: Conduct and document routine safety checks, environmental rounds, and room inspections for ligature risks or contraband.
• Treatment & Discharge Support (CSU): Support implementation of individualized treatment plans by reinforcing therapeutic goals and interventions.
• Communication & Documentation: Accurately record shift notes, observations, and interventions in the EHR.
• Environment & Compliance: Maintain a safe, clean, and therapeutic environment within PES and CSU units.

Qualifications:

• High school diploma or GED required; Associate degree or coursework in psychology, social work, or human services preferred.
• At least one year of experience in behavioral health, in-patient psychiatric, or crisis or correctional settings strongly preferred.
• Proficiency with EHR systems (e.g., Avatar, BHL, Xferral) and basic computer literacy.
• Strong communication, interpersonal, and de-escalation skills.
• Ability to remain calm, professional, and client-centered in high-stress situations.

Work Environment & Physical Requirements:

• Ability to stand, walk, and observe for extended periods of time.
• Ability to lift 25-50 pounds and assist clients with mobility when needed.
• Ability to execute physical containment and manual hold maneuvers.
• Must respond rapidly to behavioral or medical emergencies.
• Work in a high-acuity environment with potential exposure to unpredictable or aggressive behaviors.

Pre-employment drug screening and successful completion of a criminal history background check is required.

Claratel Behavioral Health participates in E-Verify (Company ID: 226305)

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at View email address on click.appcast.io.

Claratel Behavioral Health