CRISIS WORKER

Job Description

Job Description

Be There When It Matters MostCrisis Worker

Resources for Human Development (RHD) | New Perspectives Crisis Services
Full-Time
$22.25/hour
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD) , we believe every person deserves compassionate, respectful support, especially during moments of crisis.

We’re seeking dedicated and compassionate Crisis Workers to join our New Perspectives Crisis Services team. In this role, you’ll provide immediate support to individuals experiencing mental health and behavioral health crises through residential crisis services, telephone support, and mobile crisis response.

You’ll help individuals stabilize, develop safety plans, access appropriate resources, and connect with ongoing care. If you’re able to remain calm under pressure, connect with people during difficult moments, and want work where your presence can make a meaningful difference, we encourage you to apply.

About New Perspectives Crisis Services

New Perspectives Crisis Services , a program of Resources for Human Development (RHD) , provides responsive behavioral health crisis services designed to help individuals receive compassionate support when and where they need it.

Our Crisis Workers provide services across multiple settings, including short-term residential stabilization, telephone crisis support, and mobile crisis response in the community .

The goal is to help individuals safely navigate a crisis, identify the most appropriate level of support, and connect with services that promote continued stability and recovery.

Why Join Our Team?Competitive Pay & Benefits

• $22.25/hour
• DailyPay, access your earned wages before payday
• Medical, Dental & Vision Insurance after 30 days
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Crisis Intervention Experience
• Behavioral Health Training
• Professional Development Opportunities
• Community-Based Services Experience
• Career Advancement Opportunities
• Leadership Development Programs
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Help individuals through behavioral health crises
• Provide compassionate, trauma-informed support
• Assist individuals in developing safety and stabilization plans
• Connect people with mental health and community resources
• Work alongside behavioral health and emergency service professionals
• Help individuals access the least restrictive and most appropriate level of care
• Join a mission-driven organization

What You’ll Do

As a Crisis Worker , you will provide immediate, compassionate, and professional support to individuals experiencing mental health or behavioral health crises.

You’ll work across residential, telephone, and community-based crisis settings to provide assessment, de-escalation, safety planning, stabilization, and connections to ongoing services.

Your Responsibilities May Include:

Crisis Residential Services

• Provide direct support within short-term crisis stabilization and residential settings.
• Assist with intake assessments and safety evaluations.
• Help develop individualized crisis stabilization and safety plans.
• Monitor individuals' emotional and physical well-being.
• Help maintain a safe, supportive, and therapeutic environment.
• Facilitate groups, skills coaching, and supportive interventions.
• Collaborate with clinical staff, case managers, and medical providers.
• Support discharge and aftercare planning.

Telephone Crisis Support

• Respond to crisis calls and provide immediate emotional and behavioral health support.
• Utilize active listening and trauma-informed communication.
• Complete appropriate risk and safety assessments following program protocols.
• Collaboratively develop safety plans with individuals in crisis.
• Connect callers with mental health, medical, and community resources.
• Maintain accurate and confidential documentation of crisis contacts.

Mobile Crisis Response

• Respond in person to individuals experiencing behavioral health crises in homes and community settings.
• Provide on-site crisis de-escalation and stabilization interventions.
• Complete mental health and safety assessments.
• Collaborate with hospitals, social service agencies, EMS, law enforcement, and other community partners when appropriate.
• Help identify the least restrictive and most supportive option for continued care.
• Connect individuals with follow-up and aftercare services.

Resource Coordination & Community Support

• Provide referrals and case management support to individuals and families.
• Connect individuals with appropriate behavioral health and community services.
• Help individuals understand available resources and treatment options.
• Promote continuity of care following crisis intervention.
• Advocate for participants during interactions with community providers and service systems.

Documentation & Compliance

• Complete all required documentation accurately and within established timeframes.
• Maintain confidentiality and follow HIPAA requirements.
• Follow funder, licensing, accreditation, and organizational requirements.
• Attend required meetings, supervision, and trainings.
• Maintain professional boundaries and exercise sound judgment.
• Perform additional duties as assigned.

Who We’re Looking For

You may be a great fit if you are:

✔ Compassionate and calm under pressure
✔ Passionate about behavioral health and crisis services
✔ Skilled at communicating with individuals in distress
✔ Comfortable working in residential and community settings
✔ Able to respond professionally during challenging situations
✔ Trauma-informed and person-centered
✔ A strong listener and problem solver
✔ Collaborative and team-oriented
✔ Organized and able to complete timely documentation
✔ Committed to dignity, safety, recovery, and respect

Qualifications

Candidates may qualify through one of several education and experience pathways, including:

• Bachelor’s Degree with major coursework in Social Work, Psychology, Sociology, Nursing, Counseling, Gerontology, or a related field

OR

• Bachelor’s Degree with major coursework in Anthropology, Political Science, History, Criminal Justice, Theology, Education, or a related field, plus 2 years of behavioral health direct-care experience

OR

• Current Registered Nurse (RN) licensure

OR

• High School Diploma or equivalent , at least 12 semester credits in Sociology, Social Welfare, Psychology, Gerontology, or another social science, plus 2 years of human services experience , including at least 1 year of behavioral health direct-care experience

Additional Requirements

• Valid Driver’s License
• Personal vehicle
• Basic computer and internet skills
• Strong communication and interpersonal skills
• Ability to complete required employment screenings and clearances
• Ability to maintain confidentiality and professional standards

Schedule & Compensation

• Full-Time
• $22.25/hour
• New Perspectives Crisis Services
• Position includes residential, telephone, and mobile crisis responsibilities.
• Schedule flexibility may be required based on the needs of crisis services, including evenings, weekends, and varying locations.

Physical Requirements

• Ability to sit, stand, walk, bend, reach, stoop, twist, and climb stairs.
• Ability to drive and travel throughout the community.
• Ability to work in residential, office, and community-based environments.
• Ability to lift 50 pounds or more as required.
• Ability to perform essential job functions with or without reasonable accommodation.

Apply Today

Some jobs pay the bills.
Some jobs build careers.
This job lets you be there when someone needs help the most.

If you’re compassionate, dependable, and committed to helping people navigate behavioral health crises with dignity and respect, we encourage you to apply today.

Join RHD’s New Perspectives Crisis Services team and help individuals move from crisis toward safety, stability, and recovery.

About Our Organization

Resources for Human Development (RHD) is part of the Inperium family of companies.
Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.