Patient Care Coordinator

Job Description

Job Description

Job Title: Pharmacy Technician (Home Infusion / Specialty Pharmacy)
Location: West Chester, Ohio 4506 (100% Onsite)
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Position Type: Full-Time
Pay: $22.00-$25.00/hr DOE

About the Opportunity:
The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients' suggestions, and complaints.

We are a thriving, nationwide specialty pharmacy that has grown from a small, hometown pharmacy into an industry leader-all while keeping a patient-first, "family" mentality at the core of everything we do. We just quadrupled the size of our Connecticut site and are looking for motivated teammates to grow with us!

This is a collaborative yet independent environment where leadership is passionate about promoting from within. If you love to roll up your sleeves, solve problems, and make a tangible difference in patients' lives, we want to hear from you.

Essential Duties and Responsibilities:

• Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.
• Provides timely response to patients' inquiries by telephone and/or email, consistent with service and quality standards.
• Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
• Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient and payment information, notifying the pharmacist of issues or changes in the patient's condition.
• Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism.
• Ensures that good patients' relations are maintained, and patients' claims, and complaints are resolved fairly and effectively.
• Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
• Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports.
• Completes other stages of the order process as assigned including but not limited to scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues.
• Documents information received from calls and provides notification of any urge orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.
• Provides high quality services to the home-care patient and the home-care referral source.
• Consistently represents the company in a professional manner.
• Maintains effective working relationship and cooperate with all personnel in the Company.
• Adheres to the Company's compliance requirements as stated in the policy and procedure manual and all other related policies.
• Performs other duties and responsibilities as assigned.

Qualification Requirements:
Experience: Prior experience as a Pharmacy Technician or in a fast-paced pharmacy environment.

Technical Skills: Highly proficient computer skills (data entry, specialized pharmacy software, and email).

Adaptability: Ability to multi-task, manage time effectively, and frequently change direction in a fast-paced environment.

Communication: Exceptional verbal and written communication skills with a strong focus on customer service.

Core Competencies: Strong analytical and problem-solving skills; ability to follow complex oral and written instructions.

What We Offer:
A stable, daytime schedule (Mon-Fri, 8:30 AM - 5:00 PM)-no nights or weekends!

A brand-new, state-of-the-art expanded facility.

Clear pathways for professional career growth and development.

A supportive, team-oriented culture that treats patients like family.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?