Patient Experience Coordinator
$19 - $23 per hourPinnacle Fertility
Patient Services Representative
Job Category: Administration Requisition Number: PATIE002007
Posted: March 23, 2026
Full-Time
On-site
Portland, OR 97205, USA
Travel Required: Yes
Job Details
About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. We support a nationwide network of fertility clinics, providing innovative technology, compassionate patient care, and comprehensive fertility treatment services to ensure a seamless, high-touch experience for every family.
About the Role
The Patient Services Representative plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. As a Patient Services Representative, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.
We are seeking a Patient Services Representative to join our dedicated team at Pinnacle Fertility- Oregon in Downtown Portland, OR. This is a full-time, onsite position, working Monday through Friday with rotating schedules of 6:30 AM - 3:00 PM, 7:00 AM- 3:30 PM, 7:30 AM - 4:00 PM, and 8:00 AM - 4:30 PM, including participation in an observed holiday rotation.
Key Responsibilities
- Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments.
- Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
- Maintain accurate patient records, process billing information, and collect copays.
- Ensure the reception area is clean, organized, and welcoming for all visitors.
- Assist with additional projects and administrative duties as assigned.
Position Requirements
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of experience in a medical office, customer service, or front desk role.
- Skills:
- Strong communication, organizational, and multitasking skills.
- Proficiency with electronic medical records (EMR) and basic computer skills.
- Bilingual in Spanish is a plus.
Compensation & Benefits
- Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
Diversity & Inclusivity at Pinnacle Fertility
At Pinnacle Fertility, we celebrate and value diversity. We serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we embrace the diversity of our patients, we foster an inclusive work environment where team members feel supported and empowered. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.
Travel Required
Yes. Occasional travel to Tigard location- 12115 SW 70th Ave Portland, OR
Vacancy posted 3 days ago
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