Front Desk Agent - Homewood Suites Issaquah, WA

Job Description

Job Description

Front Desk Agent- Homewood Suites Issaquah, WA

Job Description:

The Guest Services team is vital to the success of our property! Working at the Front Desk places you at the hub of the hotel with perpetual guest interaction, and we are looking for candidates with a passion to serve others! A Front Desk Agent is the key to the overall experience of our guests--- making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and a high sense of responsibility - this role is perfect for you!

What you will be doing:

Maintain a high level of guest service and hospitality. Provide a positive and seamless arrival and departure experience. Promptly and effectively field guest concerns or issues. Interact with guests with a high level of professionalism, tact and diplomacy.

The ideal candidate for this position:

A keen sense of being proactive, responsive and caring. Strong communication skills. Hospitality or customer service experience highly preferred. Proficiency in Microsoft Office.

We are:

Hotel Equities is an award-winning hospitality company with a diverse culture and a unique environment that empowers our team to exceed guests' expectations and make a distinct difference in people's lives.

At Hotel Equities, we have redefined business culture and captured it in our core values. From our Atlanta-based headquarters throughout all of our hotels, these values aren’t posted on a wall and ignored. They define who we are and how we conduct ourselves with investors, guests and one another.

Vision & Mission - Hotel Equities Atlanta Georgia

Amazing Benefits At A Glance:

Salary Range: $18.50-$21.00/hr

Insurance: Medical, dental, vision insurance available for full-time employees and their families; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

Paid Holidays : New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

Other benefits: Career Growth Opportunities/ Manager Training Program, Reduced Room Rates throughout the portfolio, Third Party Perks (Movie Tickets, Attractions, Other), Cell phone allowance, Access to our Talent team to help you reach your career goals.

EOE/DFW

Local candidates preferred. Relocation not offered.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Desk Agent may be asked to perform.