Shipping & Receiving Specialist at Antioch Warehouse

Summary:
The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company's products and support materials, both directly and through a third-party warehouse to customers and field sales representatives. The Shipping & Receiving Specialist manages the receipt of the Company's products and support materials from factories and suppliers and manages the reverse logistics receipts of Return Merchandise Authorizations (RMAs) and employee-returned equipment.

What This Role Does:

Ensures that all orders processed through the ClearCaptions shipping department and third-party warehouse are shipped in accordance with ClearCaptions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity.

Receives and unpacks goods. Checks receipts against waybills, packing slips, etc., and prepares discrepancy reports when needed.

Determines packaging requirements. May pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes.

Updates and maintains all incoming and outgoing shipment records within the Salesforce order management application.

Coordinates the movement and management of returned and replacement materials using established shipping and receiving processes.

Conducts, as necessary, searches to locate products "lost" within the system or shipment routing. Adjusts records to reflect the situation and takes steps to correct the cause of the lost product.

Maintains a clean, neat, and orderly work area.

Conducts operations in a manner that promotes safety.

Performs other duties as assigned.

What You Will Bring:

A high school diploma or equivalent is required.

Shipping and receiving experience with FedEx, UPS, and DHK is preferred.

Excellent customer service skills and administrative experience.

Ability to lift items weighing more than 50 pounds with assistance when necessary.

Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results.

Excellent verbal and written communication, presentation, and problem-solving skills.

Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.

Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.

Reliable and predictable attendance.

Willingness and ability to work flexible hours as needed.

Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

Knowledge of Salesforce.com order management or similar shipping/receiving applications.

Physical Demands:
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

Sitting, standing, and walking (95-100%)

Keyboarding (70-90%)

Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Frequently bend, crouch, reach, twist and grasp; may be required to lift or move boxes weighing more than 50 pounds with assistance and/or the use of a pallet jack.

Appropriate personal protective equipment (PPE), including closed-toe shoes, must be worn.

Work Environment:
Warehouse: Work environment is primarily within the company warehouse, indoors, with some variation in temperature and occasional exposure to outdoor weather conditions.

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