Leave Specialist I

Experience processing leave cases from start to finish, not just general HR support. Strong understanding of FMLA and leave administration, including eligibility determinations, documentation review, leave tracking, and return-to-work processes. Experience managing a high-volume caseload (300+ cases ). Experience working in a IVR call or queue-based phone environment. Strong customer service and communication skills with the ability to explain leave policies and requirements to employees. Ability to multitask between phone coverage, case management, and administrative tasks. Responsibilities Manage a caseload of approximately 300-350 active leave cases. Process leave requests from start to finish, including reviewing documentation, determining eligibility, sending eligibility letters, and coordinating return-to-work activities. Follow up with employees or clients to obtain required paperwork and ensure timely case progression. Provide approximately 5 hours of phone coverage daily while simultaneously managing assigned cases and administrative tasks. Handle inbound calls from employees and clients regarding leave status, documentation requirements, and case updates. Manage an average of 12-15 calls per day in a queue-based environment. Overview The Leave Specialist is responsible for managing employee leave cases from intake through return-to-work, ensuring compliance with FMLA and company leave policies. This individual will maintain a high-volume caseload, review documentation, determine eligibility, communicate directly with employees regarding leave requirements, and provide exceptional customer service in a fast-paced, phone-based environment. The ideal candidate has hands-on leave administration experience, strong knowledge of FMLA, and the ability to balance case management, phone support, and administrative responsibilities simultaneously. #J-18808-Ljbffr Insight Global