Relationship Manager

We are looking for a Relationship Manager to join our Relationships team in New York or Los Angeles.

The 1000heads Relationships team is a proud, powerful collective of Social Media obsessives, experts managing influencer relationships. You will work closely with a whole host of departmental specialists, from Accounts, Insights, to Creative, to Strategy to deliver transformational social-first work for our clients.

Role

The Relationship Manager will work across the business and help manage influencer relationships for a variety of brands. This Includes: strategy, influencer engagement, content management, FTC monitoring and measurement projections/reports.

Responsibilities

• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations

• Building influencer relationships; establish a genuine connection with influencers of all levels to promote trust and two-way communication

• Help lead Profiling briefs to ensure the team have a clear understanding of their target audience

• Responsible for ensuring the Profiling processes (briefing and approval) are adhered to

• Maintaining a consistent understanding & competence on Profiling across all team members; identification and verification of Influential Voices

• Maintaining the exceptional standard of all campaign engagement including ethical considerations

• Working along with team to develop, innovative, bring creative ideas and solutions for client campaigns

• Responsible for the timely response of all communication from voices and on-going relationship maintenance

• Track budgets, manage invoices, administer legal agreements and ensure compliance

• Overseeing Event and activation planning, execution and performance.

• Manage multiple tasks and projects simultaneously, including the ability to adapt rapidly to changes.

• Foster relationships with influencers and maintain an ear to the ground for new creators to collaborate with.

• Ensuring that events run to agreed client budgets and clients approve all expenditure before it happens, particularly 3rd party expenditure

Requirements

• Bachelor Degree

• 3-4 years account handling or influencer management experience.

• Agency and equivalent experience

• Knowledge of the influencer landscape a must

• Excellent verbal and written communication skills

• Social Platform proficiency·

• Understanding of complex information with a problem solving approach

• Results-focused with a tenacious approach to delivery, quality of output and organization are key to this role

• Ability to work calmly, efficiently and professionally under pressure

• Ability to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity

• Meticulous attention to detail & excellent organizational and time management skills

• Passionate, energetic and confident

• Team-player: flexible and challenging

• Proficient in Microsoft Office – Word, Excel & PowerPoint

Benefits

• Medical, dental, vision, and more!

• 401k & Roth retirement investment options with employer match

• Gym and professional development stipends

• Culture Club with monthly activities like sports, games and happy hours

• DEI Council and Employee Resource Groups

• Commute and parking benefits

• Wellness program that focuses on mental, physical and financial employee wellness

• And much more!

SALARY RANGE

annual salary $85,000-$95,000

ABOUT 1000HEADS

1000heads combines expertise in data & analytics, strategy, technology and creativity to help the world’s best businesses build Social Age brands. 1000heads provides a fully integrated, end-to-end Social Transformation™ proposition to blue-chip clients encompassing data & analytics, strategy and implementation. 1000heads has a global footprint, employing over 200 people across 12 offices in London, New York, Los Angeles, Miami, Chicago, Bogota, Sydney, Melbourne, Kuala Lumpur, Japan, Paris and Berlin. 1000heads’ clients include Alphabet, Keurig, The North Face, San Pellegrino, Amazon, Cisco, and Diageo.

1000heads is an Equal Opportunities Employer, we are passionately committed to working together to promote an inclusive environment which celebrates and promotes diversity. We are committed to our belief that diversity in our team generates better and bolder ideas, creativity, understanding and respect. We welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

For more information on 1000heads, visit 1000heads.com.