IT Support Assistant

Job Description

Job Description

We are seeking to hire an IT Assistant to install, configure, and maintain computer hardware, software, and peripheral equipment. The role includes troubleshooting and resolving system and network issues while ensuring proper security and user account management. The IT Assistant will also assist with database and website maintenance, production job monitoring, and report generation

Essential Duties and Responsibilities

· Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;

· Sets up and configures desktop computers, peripherals and accounts assigning security level;

· Installs software and installs and repairs hardware and peripherals;

· Tests programs;

· Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;

· Maintains systems, databases and web pages;

· Administers user accounts;

· Designs and produces basic reports;

· Sets up and submits production jobs and edits and debugs computer output;

· Transfers computer files between platforms;

· Provides basic troubleshooting, repair and maintenance for computer equipment and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;

· Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;

· Arranges for distribution of output to customer;Maintains records;

· Contributes to unit goals by accomplishing related duties as required.

SKILLS & OTHER REQUIREMENTS

· High school graduate or equivalent with data processing training,

· Computer operations training, or experience in a multi-operation system or production control environment preferred.

· Two or more years of related experience with computers and providing customer service in a technological environment.

· Require the knowledge of a variety of hardware as well as software, programming languages, and operation systems.

· May be tested on appropriate computer skills as require

Compensation and Benefits

• Tiered Medical, Dental, Vision Insurance plans offered
• Commuter Benefits if applicable
• Located in the heart of Richmond Hill\ (two blocks from the train station; bus stop directly in front of office)

Education and Experience

• BA/BS in Business with an emphasis in Accounting/Finance.
• Minimum two years of Real Estate experience
• Experience working in real estate Accounting/Finance, preferably multi-family (low income)
• Proficient in Excel Word and Microsoft outlook
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills

Core Values

In order to achieve success, the Wavecrest Management team must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive
• Punctuality

Employees must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

 

\nCompany Description

Wavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.

Company Description

Wavecrest Management Team Ltd. is a full-service management company which began operations in 1979. Wavecrest Management is proudly family owned and operated alongside employees who are truly cared for. Wavecrest manages multiple properties across all boroughs in New York City and is continuously growing at a persistent rate.