Universal Banker

Job Description

Job Description

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest. 

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit

About the role

The Universal Banker is responsible for ensuring customer satisfaction. This role identifies opportunities for bank customers and offers products and services that fulfill their needs. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including conducting teller transactions, opening new accounts, assisting with loan processing, etc.

This position is located in our Cheyenne branch and is not a remote role.

What you will do

• Assist with customer transactions on the teller line, including cashing checks, accepting deposits and loan payments, processing withdrawals, etc.
• Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, etc.
• Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH, Wire transfers, and more.
• Maintains up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
• Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
• Acts as a strong team player, and is willing to assist with a variety of tasks when required.
• Understands the technical side of banking and the software utilized by bank staff.
• Performs other duties as assigned.

What you will need

• 6-12 months banking experience preferred, but not required.
• Understanding of banking regulations required, training provided.
• Experience with electronic banking desired.

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.