Field Service Support

Job Description

Job Description

JCCEI is hiring for the full-time position of Field Service Support representative to coordinate our outage notification process. JCCEI partners with cable communications companies and performs services for the upgrade and expansion of cable and fiber networks. The Field Service Support position will act as a liaison to provide outage information with dates and times to customers impacted in the scheduled work areas. This includes door tagging all residences within the affected service area as well as communicating this information to apartment and multi-dwelling complex managers. The ideal candidate will be organized, detail oriented and be able to work independently to ensure the completion of the notification process.

Responsibilities

• Work with Management to identify scheduled work areas that will require notification of possible outages.
• Hang door tags on residences that will be affected within 3 days of when work will be performed
• Identify apartment and multi-dwelling complexes and inform their community management of upcoming work.
• Provide accurate, valid, and complete information by using the right methods/tools
• Keep records of customer interactions, work completed daily.
• Follow communication procedures, guidelines, and policies

Skills

• Accurate tracking to record areas door tagged for outages
• Proficient map and navigation skills
• Professional phone and in-person communications
• Excellent communication and presentation skills
• Ability to prioritize, and manage time effectively

Qualifications

High School Diploma or equivalent
Must be able to pass a Background Check
Valid Drivers license in good standing
Ability to walk for extended time