Internal Communications Manager

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Internal Communications Manager

Marketing Full Time New York, NY, US

2 days ago Requisition ID: 2286

Salary Range: $90,000.00 To $100,000.00 Annually

Purpose of Position:

Develop and execute an internal communications strategy that keeps employees informed and connected to the Bank's priorities, culture and mission. The role brings together strategic communications, content development, channel management, internal events and strong operational execution to create clear, relevant and engaging employee communications.

Working closely with leaders and cross-functional partners, the Internal Communications Manager translates business priorities and complex information into communications that employees can understand and act on, while ensuring internal messaging is aligned with the Bank's broader narrative.

Essential Job Functions:

This position reports to the Head of Communications Strategy and plays a role in shaping how employees experience the Bank. This role requires a strong writer and communicator who is equally comfortable bringing structure to complex projects, managing communications channels and processes, developing employee-facing experiences and using data and feedback to continually improve communications.

Key responsibilities include but are not limited to:

• Develop and execute internal communications that keep employees informed and connected to the Bank's priorities, culture and mission.
• Write, edit and manage clear, compelling employee communications across internal channels, maintaining a consistent voice and high standard of accuracy.
• Manage editorial planning and develop a strong pipeline of business updates, employee stories, leadership communications and other relevant content.
• Partner with leaders, HR and other stakeholders to translate business priorities and complex information into accessible and engaging employee communications.
• Manage internal communications channels and tools, including the employee intranet and email communications, and maintain effective processes for publishing, approvals and distribution.
• Support the planning and execution of key internal events, including quarterly all-staff meetings, and other employee-facing programs, coordinating communications, content, speakers, promotional materials and run-of-shows as appropriate.
• Manage multiple communications projects and priorities, bringing structure to requests and moving work efficiently from idea through execution.
• Use available communications data, employee feedback and emerging tools, including AI, to identify opportunities to improve communications, engagement and efficiency.

Knowledge, Skills and Experience Requirements:

• Bachelor's degree in communications, marketing, journalism, English or a related field, or equivalent professional experience.
• 6+ years of experience in internal communications, corporate communications, public relations or a related communications discipline. Experience in a multifaceted communications role is a plus.
• Exceptional writing, editing and verbal communications skills, with the ability to make complex information clear, accessible and engaging.
• Strong project-management and organizational skills, with demonstrated ability to manage multiple projects, deadlines and stakeholders simultaneously.
• Strong operational discipline and demonstrated ability to create repeatable processes, documentation and structure around a high volume of work.
• Experience planning or managing internal meetings or employee-facing programs. Experience with enterprise-wide or leadership-led events is a plus.
• Hands-on experience managing an employee intranet, content-management system or comparable digital communications platform.

Our job titles may span more than one career level. The starting base salary for this role is between $90,000 - $100,000. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Hybrid Work Model

Effective February 18, 2025, employees in office-based positions will be working a Hybrid work schedule consisting of three days or more, on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, the contact center, branch service roles, and general services where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance does not apply to roles that have been designated as "remote".