Customer Success Manager

Customer Success ManagerAre you ready to drive meaningful customer transformation across Trimble's industry-leading technology ecosystem? In this dynamic Customer Success Manager role, you will serve as a trusted advisor, empowering clients to unlock maximum value, increase software adoption, and achieve long-term growth. Join our dedicated team and make a direct impact on our customers' success every day.Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company's innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn.In this role, you will be at the forefront of customer advocacy, directly shaping account strategies that maximize solution value and drive revenue growth across a dedicated portfolio.Key Exciting ResponsibilitiesSpearhead customer success strategy by facilitating business value conversations, reviews, and tailored adoption plans.Partner directly with key client stakeholders to build and execute comprehensive product utilization and rollout strategies.Proactively evaluate overall customer health, usage trends, and expansion goals to optimize retention and mitigate churn threats.Collaborate cross-functionally with internal teams and product experts to champion the voice of the customer and inform product enhancements.Essential Skills & Experience5+ years of Customer Success or account management experience, ideally within a SaaS environment.Proven track record of developing strategies that maximize technology solution value for assigned accounts.Strong active listening skills to identify root causes and deliver customer-centric solutions.Demonstrated executive presence with the ability to build strong relationships with decision-makers, executive sponsors, and end-users.Proven ability to work cross-functionally while effectively representing the voice of the customer.Location: Atlanta/Alpharetta, GATravel Requirement: 20%Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.Hiring Range $65,100.00–$89,700.00Pay Rate Type SalaryBonus Eligible? NoCommission Eligible? YesBenefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.