Incident Manager
Exaways Corporation
Job Title: Incident Manager - ServiceNow
Location: San Jose, CA or Dallas, TX
Job Summary:
The Incident Manager is responsible for overseeing the lifecycle of IT incidents within
the ServiceNow platform, ensuring rapid restoration of services, minimizing business
impact, and maintaining high service quality. This role demands strong leadership,
coordination, and communication skills to manage high-pressure situations and drive
continuous improvement.
Key Responsibilities:
Incident Management:
Location: San Jose, CA or Dallas, TX
Job Summary:
The Incident Manager is responsible for overseeing the lifecycle of IT incidents within
the ServiceNow platform, ensuring rapid restoration of services, minimizing business
impact, and maintaining high service quality. This role demands strong leadership,
coordination, and communication skills to manage high-pressure situations and drive
continuous improvement.
Key Responsibilities:
Incident Management:
- Monitor, detect, and log incidents using ServiceNow.
- Classify and prioritize incidents based on impact and urgency.
- Lead and coordinate resolution efforts for P1 and P2 incidents.
- Ensure timely escalation and assignment to appropriate support teams.
- Maintain a general overview of incidents, focusing on restoration via
- workarounds or permanent fixes.
- Communication & Coordination:
- Act as the central point of contact during major incidents.
- Provide regular updates to stakeholders, including executives, technical
- teams, and business units.
- Facilitate knowledge transfer and hand-offs during major incidents.
- Root Cause Analysis & Reporting:
- Oversee post-incident reviews and root cause analysis (RCA).
- Generate incident reports, trend analysis, and performance metrics.
- Ensure completeness and accuracy of closed incidents.
- Process & Platform Improvement:
- Provide feedback to improve ServiceNow workflows and platform capabilities.
- Refine incident management policies and procedures.
- Collaborate with Problem, Change, and Release Management teams.
- Team Leadership & Training:
- Mentor and train incident analysts and support staff.
- Promote best practices and continuous learning within the team.
- 8+ years of experience in IT Incident Management, preferably in large-scale
- enterprise environments.
- Strong hands-on experience with ServiceNow ITSM platform.
- Solid understanding of ITIL framework (Incident, Problem, Change
- Management).
- ITIL v3/v4 Foundation certification preferred.
- Excellent communication, coordination, and stakeholder management skills.
- Ability to lead cross-functional teams under pressure.
- Familiarity with monitoring tools and automation in incident detection.
- Strategic thinking and adaptability in dynamic environments.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Incident Manager in Dallas, TX vacancy
$114.1k - $268.18k
...find new areas of inspiration and expand your capabilities, then consider a career in Advisory. We are currently seeking a Manager, Incident Response to join our Advisory practice. Responsibilities Lead and manage cyber incident response activities, including triage...SuggestedFull timeWork experience placementH1bLocal areaKPMG
Dallas, TX5 days ago- ...TriumphX provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands... ...company. Position Summary We are looking for a dynamic incident manager to join our Major Incident Management team. In this...SuggestedWork at office
Triumph Financial
Dallas, TX2 days ago $185k - $225k
..., and team development across all U.S. and Canadian operations—managing over 1,500 technicians and operations staff.This is a leadership... ...challenges Safety Culture & Compliance Champion a zero-incident safety mindset across all operations; own accountability for safety...SuggestedFull timeLocal area- ...work practices to educate and inform and guide project teams on management of environmental and hazardous materials reports and... ...Understand site safety trends and participate in reducing Project Incident Rates by meeting or exceeding established Business Unit (BU) goals...SuggestedPermanent employmentTemporary workFor subcontractorWork at officeLocal areaImmediate startLong distance
Turner Construction
Dallas, TX1 day ago $136k - $204k
...empowered to do your best work.Job SummaryWe are looking for a Product Manager, SecOps to lead the strategy, roadmap, and adoption of security... ...rhythms across security engineering, monitoring and response, incident management, and threat intelligence. Key areas of focus...SuggestedFull timeWork at office$115k - $140k
...projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a... ...as the direct point of contact for technical escalations and incident management. Through recurring reporting on product consumption...Work at officeLocal areaRemote workFlexible hoursOVHcloud
Irving, TX17 hours ago- ...Technical Account Manager At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI... ...maintain context for faster support and troubleshooting. Lead post-incident retrospectives, ensuring incidents are documented and lessons...
OTA Insight
Dallas, TX3 days ago - ...Technical Account ManagerTechnical Account Managers are the primary contact for Varonis customers and the first line of defense for data... ...Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.Identify, research, maintain control,...
Varonis
Dallas, TX1 day ago - ...Summary/Objective This position will report within the Account Management Team and will be the liaison between Paymentus customers and... ...Customer Care and Operations teams as needed to troubleshoot incidents and provide regular updates to client until an issue is...Full timeCasual workWork at officeLocal areaMonday to FridayAfternoon shift
Paymentus
Dallas, TX22 hours ago - ...ASSISTANT GENERAL MANAGER Full Time, Salary Job Family: Operations Location: 1500 S Beltline Rd., Mesquite, TX 75149 Reports... ..., document, and support overall club operations such as incident reporting, facility standards, internal communications, and process...Full timeTemporary workLocal area
Crunch Fitness
Mesquite, TX2 days ago $169.01k - $370.53k
...consider a career in Advisory.KPMG is currently seeking a Director, Incident Response to its Advisory Practice.Responsibilities:Lead... ...stakeholders during incidents, providing strategic guidance, crisis management, and cross-functional coordinationDirect incident...H1bLocal area$168k - $199k
Engagment Manager Cybersecurity About the Role:Join Gartner Consulting, where insights meet execution. We partner with leaders across... ...Enterprise Security: Recommend tools and processes to enhance incident response capabilities, data protection, and threat detection.Provide...Full timeRemote workWorldwide- ...4be7-ac39-dbf5e32500e7-1" dir="auto" Assistant Front Office Manager Marriott Dallas Las Colinas Dallas/Irving - Las Colinas,... ...shift activity, pass-on communication, operational reports, guest incidents, and follow-up items to ensure accountability and consistency....Temporary workLive inFlexible hoursShift workAfternoon shift
Crestview Management, LLC
Irving, TX2 days ago - ...trends and execute proactive safety initiatives to eliminate incidents, support corporate goals and initiatives, emphasize and support... ...other duties as necessary. Qualifications: Strong management, leadership and interpersonal skills with the ability to communicate...Full timeFor subcontractorWork at officeLocal areaImmediate startFlexible hours
B & B CONCRETE CO. INC
Dallas, TX1 day ago - ...integrated global real estate platform offering expertise in property management, investment management, development, and construction services... ...for delivering Greystar’s security, risk management, and incident management objectives across all GMS operations. This role...Full timeFor contractorsWork at officeLocal areaImmediate startRemote work
$125.76k - $188.64k
...banking, securities brokerage, transaction services, and wealth management.As a bank with a brain and a soul, Citi creates economic value... ...internal customer groups including SOC, Threat Intelligence, Incident Response, Insider Threat, Vulnerability Management, IT Risk,...Full time- ...role, you'll partner with pathology leadership, guide laboratory managers, drive quality and regulatory excellence, lead strategic... ...standard of practice. SHIFT: M-F, 8A-430 PM. Could be called in as incident commander for lab during inclement weather and during critical...Full timeShift work
- ...confidential food & beverage manufacturer is seeking a Quality Manager to lead site-wide food safety, quality assurance, and regulatory... ..., and CAPA activities related to quality and food safety incidents.Develop and track key quality metrics, including consumer complaints...
- Traveling Project Manager- Aviation Location: Charlotte, NC, US, 28217Columbus, OH, USMyrtle Beach, SC, US, 29577San Antonio, TX, US,... ...through individual actions and mentoring others. Investigates safety incidents and retrains staff as needed. Manages the JE Dunn prestart...Contract workFor subcontractorRelocation
- ...operational and quality standards to maintain compliant production. Manage staffing, output, on-time delivery, and standard compliance... ...leadership through identifying and mitigating risks, reporting incidents, encouraging worker participation, driving continuous...Work at officeLocal areaShift workAfternoon shift
Creation Technologies
Dallas, TX2 days ago $116.18k - $193.63k
...organization, apply now.We are currently seeking a Technical Delivery Manager to join our team in Dallas, Texas (US-TX), United States (US).... ...are accountable for ensuring IT operations run efficiently, incidents are managed effectively, risks are controlled, and technology...Full timeTemporary workWork at officeRemote workMonday to FridayFlexible hours- ...The Site Manager , Contract Logistics is responsible for operational oversight of a single contract logistics site, with full accountability... ...compliance; Maintain accountability for compliance and incident prevention. All other duties as assigned to meet evolving...Full timeContract workWork at office
Forward Air
Dallas, TX3 days ago - Job Title: Strategic Account Manager- VaccinesLocation: Remote/Field,About the JobJoin the team protecting half a billion lives every... ...maintain an acceptable driving record regarding accidents and incidents.Sanofi US Services and its U.S. affiliates are Equal Opportunity...Full timeRemote workShift work
- ...aspects of Cyber Defense within 7-Eleven, reporting to the Senior Manager of Information Security Operations. You will have demonstrated... ...will participate in and oversee investigations into security incidents and violations, and will thus be responsible for sensitive information...Hourly payFor contractorsWork experience placement
- ...impact on customer success. Position Summary The Senior Manager of Manufacturing Operations is responsible for overseeing daily... ...and turnover rates Safety performance (TRIR, lost time incidents) Requirements: Education & Experience ~ Bachelor’s Degree...Work at office
Libra Industries Acquisition LLC
Richardson, TX8 days ago - ...Job Description Job Description Overview HazTek Safety Management is a full-service, objective safety partner, founded in 1997.... ...· Regularly scheduled site visits · Gap Assessments. · Incident Investigations. · Onsite Training. · Hazard Risk Assessments...Full timeTemporary workFor contractorsWork at officeLocal areaImmediate startRemote workFlexible hoursNight shiftWeekend workEarly shift
HazTek Inc.
Dallas, TX5 days ago $161.5k - $299.7k
...development.Job SummaryThis Position Is Responsible for directing and managing the activities of the HCSC’s Cyber Fusion Center (CFC aka. SOC)... ...managing SOC Teams, including vulnerability management, incident handling and forensics* Problem solving and analytical skills to...Full time- ...Security ManagerJob Summary:The Security Manager is responsible for overseeing the daily operations of the designated security department... ..., inspections, and feedback, making adjustments as necessary.Incident Response & Investigations:Respond to and manage security...Contract workFor contractorsLocal areaAll shiftsFlexible hoursAfternoon shift
Fanatics
Sunnyvale, TX1 day ago $13 - $18 per hour
...standards are in full compliance with local and state licensing regulations Manages relationships with state licensors and conducts center evaluations Responsible for accident/incident reporting Medication management Conducts monthly emergency safety drills...Hourly payFull timeContract workLocal areaMonday to FridayShift workThe Learning Experience
Farmers Branch, TX22 days ago- ...Operations Manager GAT is seeking a highly motivated individual, a self-starter and team player, with a strong drive for results and... ...Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in...Full timeWork experience placementWork at officeLocal areaImmediate startShift work
GAT Airline Ground Support
Dallas, TX17 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Incident Manager. Be the first to apply!
