Product Support Technical Advisor II

Product Support Technical Advisor IIMarietta, United States of America | Full time | Hybrid | R1550660We are seeking Product Support Technical Advisor II to join IQVIA Laboratories at Marietta, GA (hybrid).We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.Job Summary:Provide senior Tier-3 product support for enterprise laboratory applications and integrated systems supporting U.S.-based lab operations. This role drives rapid resolution of high-impact production incidents, delivers onsite technical troubleshooting, and helps maintain continuity across critical workflows such as kit production, sample processing, and study execution.What You'll Be Doing:Provide Tier-3 support for complex, business-critical incidents across production and non-production environmentsLead resolution of high-priority escalations and serve as the escalation point for Tier-2 supportDeliver onsite troubleshooting for lab devices, instruments, printers, iPads, and network-related issuesPerform root cause analysis, document findings, and drive corrective and preventive actionsCoordinate with Development, DBA, Cloud, and vendor teams to restore service and improve system stabilitySupport change and release activities, production validation, and hypercare stabilizationMonitor ticket queues to ensure SLA adherence and timely closure of escalationsWhat We Are Looking For:Bachelor's degree in computer science or equivalent experience6–10+ years in application/product support with Tier?3 or senior support experienceStrong technical expertise in Windows, SQL/Oracle, IIS, .NET, Unix/Linux, and Azure/AWSExperience with debugging, log analysis, and advanced production issue resolution across applications, databases, and integrationsOther equivalent combination of education, training, and experience may be accepted in lieu of degreeThe Knowledge, Skills and Abilities Needed for This Role:Strong communication and stakeholder management skills in a fast-paced support environmentExcellent analytical thinking, prioritization, and end-to-end incident ownershipWorking knowledge of ITIL processes including Incident, Problem, and Change ManagementAbility to operate effectively in 24x7 or global support models aligned to U.S. business hoursExposure to scripting, automation, and AI-driven support improvementsWhat We Offer You:We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.Where You'll WorkHybridYou'll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.Where You'll Make an ImpactIQVIA LaboratoriesAt IQVIA Laboratories, you'll play a critical role in delivering high-quality laboratory and biomarker solutions that support clinical trials worldwide. Your work will help ensure data integrity and scientific precision, contributing directly to the development of safe and effective treatments."I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."Jon DeutschSenior Director, Enterprise Marketing"The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."Natalia KotchieSenior Vice President Applied Data Science Center, R&D Solutions"First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."Laura Diaz RamierizSenior Director Global Site ActivationCultureCulture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what's possible for patients. Across every team and every corner of the globe, you'll find colleagues who genuinely care — about the mission and about each other. That's what makes this a place where people tend to stay, grow and do the best work of their careers.