Assistant Property Manager

Job Description

Job Description

Description:

About Prospera

Prospera has been empowering families since 1993 by providing safe, high-quality affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs.

At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents, to how we support one another as a team.

At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others.

Position Summary

The Assistant Property Manager is responsible for assisting the Property Manager with all aspects of the day-to-day operations involved in managing an assigned property. Performs administrative and financial tasks including calculating and posting numerical data to keep financial records complete. Assists with the leasing, marketing and resident relations for the property. Supports the Property Manager in operating the property in compliance with standards designated by local, state and federal regulatory agencies.

Essential Job Duties/Responsibilities

• Collect rents and other resident charges, record and prepare appropriate bank
• deposit slips on an on-going basis.
• Post rents utilizing property management software.
• Make inquiries about delinquent payments and assist in handling eviction issues.
• Screen applicants, process applications and conduct appropriate credit checks in accordance with organization’s policies and procedures.
• Manage tenant records and files in compliance with LIHTC and HUD regulations.
• Process resident certification and re-certification eligibility and verify income in accordance with LIHTC and HUD regulations.
• Complete and explain leases to tenant during move-in and during annual re- examination process. Ensure all required legal documents are accurate, complete and signed.
• Inspect property on a regular basis to assess condition of building and grounds and report any problems or issues to Property Manager.
• Inspect empty units to ensure that they are ready for move-in and assess conditions and needed turn-around repairs for vacant units.
• Assist Property Manager in recording service requests and communicate service requests appropriately to maintenance. This requires prioritizing service requests, establishing daily work schedules for maintenance staff and follow-up on assignments for efficient, thorough completion.
• Address and promptly resolve questions, complaints and requests from tenants.
• Assist Property Manager in control of property expenses.
• Be available to handle after-hours emergency problems as directed by Property Manager or Regional Manager.
• Punctuality, timeliness and adherence to the specified work schedule and office hours are required. Additionally, Assistant Property Managers are expected to actively perform and complete their duties on a daily/weekly/monthly basis, or as otherwise directed by the Property Manager.
• Occasional weekend and evening work may be required as job duties demand.

Knowledge/Skills/Abilities – General Performance

• Knowledge of office management and basic accounting principles.
• Ability to plan and manage daily property activities.
• Ability to work independently and concurrently to perform multiple time sensitive projects.
• Ability to communicate effectively, both verbally and in writing.
• Knowledge of computer software applications.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, vendors and the general public.
• Present behaviors consistently with a positive attitude (smile, greet, acknowledge others, eye contact). Use problem solving approach to conflict. Act as a “team player”.
• Produce work which consistently meets quality requirements of accuracy, thoroughness, and effectiveness.
• Ability to respond positively to supervisory direction and feedback.
• Ability to communicate effectively and frequently to keep others appropriately informed.
• Ability to identify problems, organizational needs, and opportunities for change and participate proactively in the betterment of the property.

Supervisory Responsibilities

The Assistant Property Manager may act as the manager and direct the activity of the maintenance staff in the absence of the Property Manager.

Education & Experience Required

• High school diploma or equivalency (GED) required.
• One year of experience in property management or two years in a customer service focused, fast-paced work environment.
• Experience with property management software preferred but not required.
• Certification in either of the following is preferred or must be obtained within one year of employment with Prospera: Certified Professional of Occupancy Specialist, or Certified Occupancy Specialist.
• Valid Class “C” Texas Driver’s License.

Communication Required

• Fosters a positive work environment embracing the Mission and Core Values of Prospera (Integrity, Accountability, Excellence, Commitment, Dignity, Fairness and Respect).
• Bilingual (English/Spanish) preferred, but not essential.

Physical and Mental Requirements

• Able to sit and work at a computer for extended periods of time.
• Able to stand and walk for extended periods of time, either indoors or outdoors; walking, climbing stairs, etc. is required daily.
• Able to stoop, kneel, bend at the waist, reach daily, and lift up to 50 pounds occasionally.
• Able to perform general office administrative activities: copying, filing, using a telephone and its functions, e-mailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.
• The mental work demands include regular attendance, working well with others, verbal contact with others, noise and occasional travel within Prospera’s regions and other locations as required.

EEO STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.