Field Service Representative - Government & Defense

JCB Position

With over 80 years of innovation, JCB is the world's largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continentsincluding the United States, the United Kingdom, India, and BrazilJCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB's success are its people. As a family-owned business, we are accountable to our customersnot shareholderswhich gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our productsand our namewith pride and commitment to quality.

Position Purpose

This position is responsible for providing service and technical support during provisioning, validation, verification, testing and training for government contract Product Support Package (PSP) logistic efforts, for contract period of performance.

Position Type

Full Time, Exempt

Location

Onsite in Pooler, Georgia: 2000 Bamford Blvd Pooler, Georgia 31322. There will be 50% travel to government/military locations.

Benefits and Other Compensation

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

Major Tasks, Responsibilities & Key Accountabilities

• Provide expert technical service and maintenance support for government contract equipment
• Perform warranty inspections, repairs and/or replacements on government contract equipment
• Perform monthly cycling and inspections on government equipment in JCB storage
• Perform pre-delivery inspection and service audits
• Support service FSI and rework efforts
• Other duties as assigned

Minimum Qualifications

• At least 5-8 years of experience as government contract Field Service Rep or equivalent military maintenance background
• Must be able to obtain a passport
• Interpret electrical and hydraulic schematics, extensive troubleshooting experience
• Experience instructing/training operators and/or maintainers.
• Able to obtain and maintain security clearance
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

Preferred Qualifications

• Minimum of 5 years of practical experience instructing the operation and maintenance of Heavy Equipment {HE) and Material Handling Equipment (MHE).
• Experience in Military Environment

Knowledge, Skills, Abilities & Competencies

• Strong problem-solving and analytical skills.
• Ability to work in a high-stress environment.
• Detail-oriented and able to work independently.
• Collaborative approach to resolving issues impacting various groups across the enterprise.
• Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions.
• Enjoy working in a dynamic environment and be a self-motivated team player.
• Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.

Job Conditions

• Manufacturing/factory environment with occasional work outdoors.
• Subject to noise and temperature changes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Must be able to work flexible schedule, including Friday - Sunday 6am -6pm
• Must be able to regularly lift and/or move up to 10lbs, frequently and/or move up to 35lbs, and occasionally lift and/or move up to 50lbs.
• Must be able to perform continuous, repetitious physical activities. These activities may involve fine movements or large motions.
• Must be able to grasp/pinch small items, reach out and up, and turn wrist.
• Must be capable of keeping pace with current production speed.
• Must be able to push/pull with reasonable force.
• Must be able to perform the following requirements of bending, stooping, climbing, kneeling, and standing for extended periods of time.
• Must be able to work in multiple climates including hot/cold temperatures, and dusty environment.

Equal Opportunity Employer

JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws.

EEO EMPLOYER/VET/DISABLED.

Reasonable Accommodation Statement

JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at View email address on click.appcast.io.