Case Manager

Bilingual Field Care Coordinator / Field Case Management Oakland, California About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions . At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Pair Team is expanding its partnership with one of our largest health plan partners through an exciting new field-based care management role focused on improving patient engagement and access to care throughout Alameda County . The Field Care Coordinator plays a critical role in bringing care directly to patients where they are—at home and in the community. This is a highly active, relationship-based role focused on hands‑on support, in‑person outreach, new patient onboarding, and helping patients overcome barriers to accessing care. You may support patients with a wide range of needs, including care plan follow‑up, blood pressure checks, connecting patients to resources, and delivering groceries or care packages when needed. High-Volume Field-Based Care Management This is a fast‑paced, high‑volume role supporting a large and complex patient population across Alameda County . Field Care Coordinators are expected to be in the community five days per week , meeting patients where they are and managing a busy daily field schedule. The average monthly expectation is approximately 120 completed in-person patient visits per month , or roughly 30 visits per week . Success in this role requires strong organization, time management, independence, and the ability to efficiently manage a high volume of patient interactions while adapting to changing needs in the field. Schedule & Travel Schedule: Monday–Friday, 9:00 AM–5:30 PM Field Work: In the community 5 days per week Travel: Approximately 30–40 miles per day throughout Alameda County Location: Weekly travel to and around Oakland is required Reimbursement: Gas and mileage reimbursement provided If you enjoy building meaningful relationships, working independently, and thrive in a fast‑paced environment where every day looks different, this is an opportunity to make a direct impact by bringing care and support directly to patients in their communities. What You’ll Do Manage a high-volume, field-based caseload and complete approximately 30 in-person patient visits per week (up to 120 visits per month) . Independently manage a busy daily schedule while traveling throughout Alameda County to meet patients where they are. Support recurring community-based events and provide care coordination for patients with complex needs. Serve as the primary point of contact for members with complex medical, behavioral, and social needs Meet members in person at their homes, in the community, or at partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure Conduct in-person visits to assess member needs, provide ongoing support, and encourage adherence to care plans Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources Support care continuity by collaborating with internal care team members including Nurses and Behavioral Health Care Managers Identify and address barriers to care such as transportation, medication access, or health literacy challenges Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals Maintain accurate and timely documentation of all member interactions and care coordination activities Advocate for member needs within the healthcare and social support systems Participate in collaborative care meetings with other members of the care team to review patient panels, discuss progress, and align on care plans What You’ll Need 1+ years of field based (in person) case management or care coordination Physical location in or near Alameda County with familiarity of the local community and resources Reliable transportation for regular field visits, including patient homes, clinics, community-based organizations, and partner sites Valid driver’s license and current auto liability insurance Strong understanding of cultural fluency and the ability to build trust with diverse populations High degree of empathy and ability to remain patient when faced with adversity Demonstrated ability to work collaboratively in a multidisciplinary care team Excellent organizational skills and attention to detail Strong technical skills and comfort learning new systems; experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication 401k Monthly $100 work from home expense stipend for your WFH days Gas reimbursements for your on‑site engagement days Flexible vacation policy -- take the time you need to recharge! We provide all of the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre‑employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to View email address on click.appcast.io . Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Pair Team’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. #J-18808-Ljbffr Pair Team